Want to join an award-winning team? We OFFER that.

Ready to make a Worldwide impact? We OFFER that too.

Want to have a thriving career? We OFFER that.

Ready to drive innovation? We OFFER that too.

Welcome to AbbVie!

At AbbVie, we offer you the resources and a global reach to empower your innovative mindset. From day one, we’ve known it takes teamwork and collaboration to develop the scientific breakthroughs, innovative pipelines, and therapies that change millions of patients’ lives around the world. In short, we know it takes “you” to make those ground-breaking advancements happen. We take pride in serving and supporting our communities and protecting the environment, making a lasting impact that's felt within healthcare and beyond.

We are now recruiting a Customer Service Representative to join our diverse Supply Chain team in North Chicago.

Key Responsibilities:

• Complete all required training to be able to function in various aspects of position. Complete continuing education as instructed including seminars and annual procedure reviews.

• Serve as the customer’s advocate and liaison to quickly and fairly resolve service problems for customers.

• Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation and others.

• Work with customers and AbbVie personnel to achieve mutually agreeable lead-times for product deliveries and schedule activities to consistently achieve those lead-times.

• Process and satisfactorily close customer inquiries within designated time-frame.

• Suggest opportunities/methods and procedures to improve operations, elevate service levels and reduce operational expense.

• Implement specific sales promotional strategies and programs as directed by sales management.

• Provide contract/list prices to customers.

  
  

Education, Technical Skills and Experience:

• High School diploma or GED equivalent to ensure ability to read and understand training and job aids written in English and communicate with U.S. based customers

• Demonstrated oral and written communication skills required to communicate with AbbVie customers and internal support organizations

• Proven demonstrated analytical and problem-solving skills

So, does this all sound like the right role for you? Then come join AbbVie!

AbbVie is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for patients and being part of an inclusive work environment.

At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity and affirmative action employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic. If you would like to view a copy of the company’s affirmative action plan or policy statement, please email CorpJat_ABV@abbvie.com.