Our Insurance Customer Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Facilitates the Property & Casualty (P&C) member experience by answering inbound phone calls, emails, and/or other contacts from members.

• Applies developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.

• Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides detailed issue diagnosis while minimizing transfers, escalations and call backs.

• Uses the tools and resources available to support members with some assistance.

• Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

• Required maintenance of Property & Casualty (P&C) license and state registrations.

Minimum Requirements:

• High School Diploma or GED equivalent

• Up to 1 year customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience

• Colorado Springs candidates must successfully prepare for and pass the Property & Casualty (P&C) state exam before your start date. Materials and courses supplied and paid for by USAA. (This will include USAA paying for and supply licensing prep course, licenses, state exam fees up to three attempts.)

• Strong interpersonal and communication skills

• Ability to prioritize and multi-task, including navigating through multiple business applications

Preferred Experience:

• 1 year of customer contact experience in a needs-based sales environment

• US military service or military spouse

• Experience in a fast-paced contact center environment

• 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is $43,680 - $44,680.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.