Piab is evolving automation through progressive gripping, lifting, and moving solutions and has done so since 1951. We believe in an automated world where no resources are wasted, and no humans are injured. With annual sales of ~2 billion SEK, 900 employees and a global presence in more than 100 countries, we help our customers improve their operations for the better on a daily basis. Since 2018, Piab is owned by Patricia Industries, part of Investor AB.

Evolving ourselves. Evolving you. Evolving automation.

At Piab we work with smart tech by creating intelligent solutions, a more efficient production climate, as well as a safer workplace within the world of automation. We provide gripping skills to robots, intelligent flow to materials, and lifting power to humans. We want to improve today’s product and assembly for the better. This ambition is embedded into everything we do. It is in every idea, product, and interaction.

Looking for your next adventure? Interested in being part of a Global team?

Piab Operations team – North America is searching for an innovative, energetic, and collaborative Customer Service Associate.

What you will do

As a Customer Service Associate, youwill support Piab and Piab’s customers, through order entry, order follow-up, direct customer service, and other administrative functions, as necessary. Customer service associates are responsible for timely responses to all customer inquiries. You will:

· Responsible for entry of customer orders.

· Provide customer service support by responding to customer calls, e-mails, and fax inquiries regarding orders, stock status, pricing, order expediting, and use of distributor / rep websites.

· Understanding of policies and procedures for order entry and order expediting

· Process requests for Return Materials Authorizations

· Process requests for credit

· Input new customers into the computer system

· Other projects as necessary

You will report directly to the Director of Operations, and the position is based in Hingham, MA. They work closely with Applications Engineers and Area Sales Managers to support Piab’s customers. They will also liaise with Purchasing and Distribution teams as needed to facilitate on-time deliveries where needed. In this role, you are required to act according to the Piab Code of Conduct and know and follow the Piab values, mission, and routines.

We are looking for

• Direct customer service experience
• Order entry and/or data entry experience.

Skills, Experience, and Educational Background:

• High School Diploma or GED
• Ability to communicate effectively in both written and verbal formats
• Ability to manage multiple deadlines with strong attention to detail
• Intermediate knowledge of Windows applications, Microsoft Word, Excel, PPT
• Ability to navigate through a variety of computer applications.
• Effectively address customer queries, and concerns and ensure they result in a positive experience for our clients.
• Planning and organizational skills necessary to coordinate workload around complex, multiple assignments
• Demonstrates superior client service

Evolving you

All employees at Piab have a strong hands-on mentality, exploring, sharing ideas, leading by example making those ideas a reality, and ultimately committing to our customers’ success. As the world of automation evolves, so does Piab.

Ready to Act?

Why imagine what it is like to work at Piab? Taking the first step is easy; all you have to do is apply!

Want to know more about this role and Piab? Please visit our website at Piab.com

We look forward to receiving your application!

Job Type
Permanent

Disclaimer
Piab provides equal employment opportunities to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability, citizenship status, marital status, veteran status, or any other reason prohibited by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
We follow CDC guidelines.

Work Location: In person

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.