COME BE A PART OF OUR EXCELLENT TEAM!

• Medical, Dental, Vision Insurance
• 100% Company Paid Employee Life Insurance & Short-Term Disability
• 13 paid Company Holidays
• 80 Hours of Vacation
• 40 Hours of Sick
• 401K w/ GENEROUS Match
• Eligible Tuition Reimbursement
• Eligible for Auto Allowance of $125 per Month
• Eligible for Wellness Reimbursement of up to $50.00 Per Month
• Eligible to Receive Referral Bonuses
• Eligible for Discretionary Bonus Annually
• Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More!!

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

Customer Service interacts with internal and external customers; providing support, data and pertinent information to ensure production runs efficiently.

Responsibilities

Must have a clear understanding of all VIN movement for Port Processing

• Pulling and comparing records from Company software and third-party software using Microsoft Excel, and Word
• Sorting data into necessary reports as requested.
• Verifying the validity of data and updating as needed.
• Sending and receiving data as requested.
• Communicating VIN activity clearly and concisely via verbal communication and email transmission Electronic Storage invoicing to KMA and HMA insuring records are accurate and correct

Planning daily production schedule; ensuring delivery windows are met

• Answering phones, replying to email in a timely fashion
• Engage in face-to-face meetings with customers for the provision of one-to-one service
• Assist Carriers to locate units; Work Order Completion/Print/Reprint; Monroney (window label) Print/Reprint/Sort
• Proactively investigating issues and responding accordingly
• Day-to-day operation of all programs and equipment, including scanners
• Setting/Troubleshooting PDA Scanners/Wi-Fi Hotspot

Must be proactive in handling all production related inquiries/issues in a timely manner.

• Creating, printing, and distribution of necessary/requested reports
• VIN lists (various configurations)
  • Allocation/Decommit Report (VINS ready for production)
  • Offsite Truck Shuttling (VINS located off the main property)
  • Availability Reports (VINS available to process)

Supervision of department includes, but not limited to:

• Monitoring and managing team member attendance productivity levels and work assignments
• Train users on new systems and software
• Advises team members on technical issues and provides end user technical support
• Analyze issues or requirements and resolve/propose a solution
• Monitor network/system failures/performance and resolve in a timely manner

Follow all safety and compliance standards

• Other duties as assigned

Skills

• Excellent written and oral communication skills
• Commitment to excellence and high standards
• Ability to work with all levels of management
• Strong interpersonal skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Knowledge of MS Office applications to include Excel experience
• Strong organizational, problem-solving, and analytical skills; Ability to effectively present information and respond to questions
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Good judgment with the ability to make timely and sound decisions; Ability to understand any and all department related matters

Education & Experience

• Associates Degree required; Bachelors Degree preferred
• 2 - 4 years of direct experience in Customer Service, and/or Billing
• Knowledge of GLOVIS VELES system is a plus
• Valid Driver's License

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Lift up to 20 lbs.
• Carry up to 20 lbs.
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure.
• Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.