Customer Relations Specialist - Onboarding & Maintenance (US - Contract)

Are you an Onboarding & Maintenance Specialist that thrives in a fast-paced, results-oriented environment? At Expedia Group, we are looking for candidates to match the dynamic, collaborative, and inclusive spirit of our company for a 6-month temporary assignment. If you're looking to make a difference in the world of travel and use your existing organization and communication skills to drive efficiency, we want to hear from you! This is a hybrid role, candidates will need to report onsite Tuesday – Thursday in either Dallas, TX, Springfield, MO, Austin, TX, or Seattle, WA.

The Onboarding and Maintenance Specialist is a member of the Core-OTA Onboarding & Maintenance team, part of Core-OTA Connectivity and Solutions, and works with our API-connected strategic partners and vacation rental property managers to enable their properties on the Expedia Group platform. The Onboarding & Maintenance Specialist will complete partner information collection, property configuration, product enablement, and partner training.

Pay Range: $22 - $27 per hour

What You’ll Do:

• Onboard net new connected partners and connected partner conversions
• Enable products for existing partners, including but not limited to, creating, and modifying room types, rate plans, property settings and property content
• Load new merchandising campaigns in conjunction with commercial teams
• Track and provide data on key performance indicators, including timelines and handle times
• Communicate updates with partners and internal stakeholders across various teams
• Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement
• Develop processes improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard
• Participate in critical initiatives related to company goals, including empowering partners to leverage company tools and capabilities

Who You Are:

• Minimum 3+ years of relevant professional work experience
• Experience in implementation management, client services project management, or engagement
• Management or similar experience in a partner-facing role
• Strong experience with Excel and working with large sets of data; experience running SQL queries
• Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.)
• Experience with XML and JSON preferred but not required
• Strong oral and written communication skills; experience dealing with a diverse and international team
• Solid problem solving/analysis and decision-making abilities
• Good organizational, process, and project management skills
• Ability to learn new software and technical processes quickly
• Experience reporting on results and adjusting procedures to improve results

Please note contractors are engaged to provide services to Expedia Group on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner.

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This job posting is for a temporary role as an employee of Atrium on assignment at Expedia. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements.

No C2C or Third-Party Vendors

Req: KG31

Job Type: Contract

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Seattle, WA 98119: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Project implementation: 3 years (Preferred)

Work Location: Hybrid remote in Seattle, WA 98119

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