The Framing Specialist's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Framing Specialist is responsible for driving sales and profitability of the custom framing department through the use of exceptional customer service, creative ability, and execution of an effective work flow. The Framing Specialist will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.

ESSENTIAL RESPONSIBILITIES Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs. Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.

Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

Ensures friendly service is provided to every customer by having a “heads up” approach in the Frame Department.

Maintains visibility in the Frame Department to assist customers and team members.

Achieves and maintains appropriate certifications (e.g., cash register, Lock Down Method) as required by policy.

Processes sales transactions by using proper cash handling procedures.

Promotes and updates customer mailing list.

HANDS

Learns specialty framing software and trains other team members on system.

Ensures proper receiving and stocking of frames and framing components.

Ensures protection of all property left by customer to be framed.

Maintains the standards outlined in the 10 Minutes to a Successful Frame Shop Checklist (JAS-1268-SOP.

Accurately completes all forms, logs, reports, and other Company documents.

Uses the correct methods for measuring, cutting, scanning, and ringing Jo-Ann product.

MINDS

Drives sales in Framing Department using GUEST assisted selling model.

Creates impactful merchandise presentations in the Framing department according to Company standards.

Follows all Company policies and procedures related to framing.

Develops creative framing ideas and customizes framing orders according to customers’ needs.

Produces framing orders according to Company productivity standards.

Learns new framing techniques and suggests additional framing components with each order.

Prepares Framing department for promotional events by using Event Sales Planner.

Ensures accurate signage in Framing department.

Maximizes sales opportunities by having the right framing products in Framing department.

Maintains housekeeping and organization standards and cleanliness of department.

Completes daily recovery of Framing department.

Ensures safety guidelines are followed within department.

Orders framing supplies.

INSPIRE

Trains team members on merchandising framing products, selling and completing framing orders.

SKILLS / COMPETENCIES.

Sales experience.

Strong knowledge of POS system and Windows-based computer applications.

Retail operations familiarity

Working knowledge of scheduling software and Microsoft Office

Strong organization skills

Quality orientation and high attention to detail

Ability to work with vendors, customers and employees

Ability to maintain a safe work environment

Ability to perform problem analysis and problem resolution

Ability to organize and prioritize tasks and projects

Ability to interact collaboratively with others

Ability to get work accomplished through others

Ability to communicate effectively in a group environment

Ability to work a varied schedule based on business needs

PHYSICAL REQUIREMENTS

Push/pull merchandise with appropriate equipment (e.g., carts, tubs, etc) to and from backroom and sales floor.

Individually lift up to 40 pounds on a frequent basis and lift up to 100 pounds with assistance from another Team Member on occasion.

Lift, place, and arrange items on shelves and racks.

Bend down and reach above head.

Climb and descend ladders.

Continuously walk around all areas of the store throughout shift.

Read written instructions, reports, and other information on paper and computer screens.

Input data on computer keyboard and handheld units.

May use 2-way headsets (hear incoming messages and provide verbal response.

EDUCATION / EXPERIENCE

Education Minimum: High School Diploma or equivalent required

Experience Minimum: Basic knowledge of POS system and Windows-based computer application

Experience Preferred: 1+ years in a customer centric environment

EXPECTED AVAILABILITY

Part-time status requires availability that meets the needs of the store.

Part-time Team Members are generally scheduled to work less than an average of 30 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week.

Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.

Hours are scheduled according to needs of the store and the Team Member’s availability.

Relocation may be required for career progression.

Job Type: Part-time

Pay: $16.00 - $16.25 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Our customers are required to wear a face covering. All work stations have plastic shields. We have sanitizing, disinfecting and cleaning procedures in place

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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