Creative Experience Assistant

St. Louis Public Library

In this role you will:

• Assist customers with utilization of Creative Experience computers, 3D printers, large format printers, laser cutter, virtual reality, recording rooms, and other related equipment.
• Assist in facilitating or leading training sessions and programs for staff and customers
• Lead workshops for customers on Creative Experience resources
• Troubleshoot Library equipment for customers and staff
• Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
• Provide one-on-one assistance for customers through Tech Connect appointments

• Check out Library equipment to customers and staff

You will need to be:

• Friendly, patient, and able to build relationships at all levels
• Focused on providing excellent customer service
• Able to adapt to a new assignment/location with short notice based on coverage needs
• Strategic about assisting customers with different levels of technological proficiency
• Able to quickly learn new software and hardware for creative applications
• Capable of effectively presenting information and responding to questions from customers and staff
• Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.

• Organized, detail-oriented, and able to work with competing tasks and priorities.

You will need to have:

• An Associate’s Degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training.
• Strong communication, writing, and speaking skills.
• Strong organizational skills.
• Computer Skills and knowledge of:
  • Windows 10
  • Microsoft Office (Word, Excel and Powerpoint)
  • Digital Library Programs (OverDrive, Hoopla, and
  • GSuite (Google Docs, Sheets, Gmail)
  • Chromebooks
  • Social media
  • Cloud storage

  • Digital creative software and hardware (including Adobe Creative Suite, audio and video production, virtual reality, game development, 3D modeling and 3D printers)

You will get:

• Competitive salary range starting at $17.01 per year
• Medical, dental and life insurance
• Paid vacation, holidays, and sick days
• Pension plan through the Employees Retirement System of the City of St. Louis

• Professional development

Hours for this position are:

20 hours per week, evening and weekend availability required

About SLPL:

St. Louis Public Library is a true urban library, representing the historic center of the St. Louis region: the City of St. Louis. With its roots in the mid-1800s, St. Louis Public Library has a long history of innovation and service, a large and historic collection including rare books and extensive special collections, and a diverse and dedicated staff. Our technology is a major resource throughout the City and beyond, and the Library makes an enormous investment in technology annually to keep them state of the art. We operate 16 locations in a relatively small city of 61 square miles. These range from magnificent Central Library – one of the world’s great public libraries – to regional and neighborhood libraries that vary in size and design but are centerpieces in their communities. St. Louis was an early, passionate supporter of library services to children, and that remains a core value and mission. Outreach into our varied communities, marketing the Library’s remarkable strengths, and working with civic and cultural partners to benefit St. Louisans are all closely held values and goals at the Library.

About Creative Experience:

• Creative Experience is a digital makerspace available to all ages for free
• There are two Creative Experience locations: Central Library (1301 Olive Street) and Barr Library (1701 South Jefferson Avenue), and Julia Davis Library (4415 Natural Bridge Avenue).
• Creative Experience has resources for 3D printing and modeling, animation, audio production, game development, graphic and web design, image editing, large format printing, laser cutting, recording rooms, video production, and virtual reality

To apply:

If you are interested in this opportunity, please visit slpl.org, click on the Careers link, and submit your resume & cover letter with your application.