Planned Parenthood Northern California (PPNorCal) is seeking a Revenue Cycle Management Coordinator for our Concord Administrative Offices. This role is full-time, 40 hours per week with flexible telecommuting. PPNorCal provides a comprehensive benefits package including 100% employer paid medical insurance for the employee, 50% employer paid medical insurance for dependent children, dental and vision coverage, employer paid life and long-term disability insurance, 15 days of paid time off to start, 10 paid holidays, and a 403(b) retirement plan with 4% employer match.

APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview.

SUMMARY

Revenue Cycle Management Coordinator provides efficient, high-quality administrative and clerical support for the Revenue Cycle Management Departments: Billing, Finance, and the CFO. The Revenue Cycle Management Coordinator reports to the Director Revenue Cycle Management with a dotted line to the Senior Finance Manager. Position has hybrid/remote working opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide primary administrative support to Billing and Finance leadership. This includes scheduling meetings, assistance with presentations, and all other routine administrative needs.
• Coordinate and execute routine, ongoing, long-term, and seasonal administrative tasks, and special projects.
• Interact with internal and external customers, partners, and contacts disseminating appropriate information, handling inquiries, and resolving concerns.
• Coordinate affiliate-wide communication methods, including creating Revenue Cycle Management departments documentation for publishing in the weekly affiliate Hot Flashes newsletter.
• Manage performance evaluation DocuSign services for Revenue Cycle Management departments.
• Keep Revenue Cycle Management departments Intranet updated with the minutes, forms, SOPs, and creates content as needed.
• Organize and maintain file system and files correspondence and other records appropriately.
• Assists with updating and formatting Revenue Cycle Management departments SOPs, policy, and procedure protocols.
• Create job aides, educational materials, and SOPs. Aid in resource creation and implementation.
• Schedule, plan, and attend meetings, including coordination and distribution of agendas, compilation, and distribution of minutes, arranging for equipment and other materials.
• Maintain current and accurate contact lists in Outlook with the use of Excel spreadsheets.
• Manage Revenue Cycle Management departments email and calendar; including scheduling and follow up of recurring meetings.
• Serves as back-up support for other Revenue Cycle Management departments’ administrative staff, as needed.
• Regular correspondence, both verbal and written, with Health Center and Administrative staff regarding Revenue Cycle Management departments’ related communications.
• Obtain weekly schedules of Revenue Cycle Management departments for publication on Intranet Out of Office Calendar.
• Create and revise letter, report, and other documents as assigned using intermediate skills with Microsoft Word, Excel, PowerPoint, and Adobe Pro software.
• Coordinate DEI department meeting and leader assignments.
• Actively participate in the advancement of PPNorCal Diversity, Equity, and Inclusion commitment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Minimum of 1-2 years administrative experience required.
• High School Diploma or equivalent required.
• AA degree or equivalent from a college or technical school preferred, or equivalent combination of education and experience.
• Prior experience with complex electronic file management systems

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine memos and correspondence. Ability to speak effectively before employees in the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percent.

REASONING SKILLS

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

• Proficient in MS Applications (Outlook, Excel, Word, and PowerPoint), and Internet
• Proficient in Adobe Acrobat, familiarity in Adobe Illustrator.
• Ability to learn new computer applications quickly.

PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT

As required for health care operations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have reliable transportation and a valid California Driver’s License.

OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Ability to proactively make recommendations to resolve problems within the job scope.
• Ability to manage varied tasks simultaneously and work well under pressure and deadlines.
• Ability to demonstrate mature judgment and take initiative.
• Ability to organize and prioritize work with accuracy.
• Excellent written and verbal communications
• Ability to maintain confidentiality.
• Ability to work with diverse groups.
• Must be able to work well independently

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.