Content Platform and Tools Associate Job at Pegasystems
Meet Our Team:
The Pega Community team is responsible for the multiple digital properties including the Pega Community, Pega Academy, Collaboration Center and more. Our mission is to provide the global Pega professional ecosystem with the knowledge, training, and support to drive successful projects. Our diverse and talented team has a wide variety of skill sets and we know how to work hard while having a great time together.
Picture Yourself at Pega:
You will have the opportunity to work for a company that is truly trying to change the world through our technology and in how the world builds software. One of the engines behind that ambitious goal is a thriving and loyal ecosystem of Pega heroes and champions. This role is at the heart of that ecosystem, helping both new and advanced users expand their skill sets and build a future-proof and successful career.
What You'll Do at Pega:
- Provide support to content delivery systems while enforcing quality, content structure, version control, and publishing strategies that support multiple deliverables and formats
- Conduct daily merges of source repositories to ensure releases are in syncronization
- Provide Git support to content authoring teams
- Create transforms to support build automation and processes
- Participate in sprint planning and daily Scrum meetings to ensure the timely delivery of content delivery enhancements
- Contribute content and ideas to the Tech Doc Guidebook in the form of procedures and infographics
- Develop a thorough understanding of build and infrastructure tools and markup languages used to support content development
- Research information product design and usability
- Provide support to analytics and intake processes
- Use data to drive proposals for content and process enhancements
- Contriute to multiple projects simultaneously, while keeping quality high and meeting deadlines
Who You Are:
- Bachelor's degree or equivalent in science, arts, or a related field
- 1+ year of Technical Writing experience with a focus in SaaS products
- Ability to manage multiple competing priorities
- Experience creating DITA using an XML authoring system integrated with a Component Content Management System (CCMS)
- Excellent written and verbal communications and presentation skills
- Self-starter able to work well independently as well as in various team settings
- Intellectual curiosity, willingness to learn new skills, and contribute ideas
- Excited by complex problems and new challenges
- Eager to work in an agile environment
What You've Accomplished:
- Created and delivered technical documentation on an agile team
- Created and delivered content written in a markup language
- Driven an idea from creation to delivery
- Thrived in a complex digital landscape where you must continually adapt to ever-changing project requirements, timelines, and expectations
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.
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