The mission of Aetna Better Health of LA (ABHLA) is to build a healthier world through better health, better care, and lower costs. We have embraced the quintuple aim as our guiding framework that integrates population health, equity, cost reduction, patient experience, and care team wellbeing into everything we do. We are leading the change by challenging the status quo with new technologies, VPB models, innovation, and integration of behavioral and physical health; and attracting and inspiring our local team by unlocking the power of our people to transform health care.

This is a remote teleworker position in Louisiana. Qualified candidates must reside in one of these parishes/ counties; Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union, and West Carroll.

The Community Outreach Coordinator is responsible for developing, facilitating, and implementing outreach activities, special events, programs, and presentations which support member education and health plan awareness within the Medicaid or Medicare population and the community. Responsible for developing and maintaining relationships with community contacts. Maintains marketing guideline compliance with the appropriate state’s laws and regulations.

• Develops, facilitates, and implements outreach activities, special events, programs, and presentations to increase awareness of the health plan’s presence in the community.
• Seeks out and secures event sponsorship.
• Responsible for building and maintaining relationships with community contacts.
• Responsible for event logistics including reserving space, catering, communication, distributing materials, facilities support, and other similar activities.
• Monitors and/or participates in the preparation and tear down for the event.
• Manages on-site event staffing and handles any problems or emergencies that may arise.
• Acts as contact for all sponsors and event providers.
• Assures proper documentation for membership and leader driven activities and events.
• Gives individual or group presentations to potential sponsors and members.
• May conduct new member orientations and lead generating events and activities.
• Provides recommendations and status updates to the department management team as required.
• Produces and maintains a community events calendar to assist the department with community and member awareness.
• Performs other duties as required.

Pay Range
The typical pay range for this role is:
Minimum: 19.50
Maximum: 38.99

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 3-5 years customer service experience.
• Ability to travel up to 50% of the time within the assigned region. Minimal overnight travel may also be required.
• Must have access to reliable transportation.
• Proficiency with personal computer, keyboard navigation, and mouse.
• Ability to work independently and travel alone.
• Excellent interpersonal and negotiating skills.
• Demonstrated written and verbal communication skills.
• Able to present information to various audiences.
• Must be able to work a flexible schedule including weekends and off-shifts as required.

Preferred Qualifications

• Previous experience working with the Medicaid or Medicare population preferred.
• Bilingual is a plus.
• Bachelor’s degree preferred.
• Proficiency with standard corporate software applications, including MS Teams, Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications.

Education

• High School Diploma or equivalent.

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.