• MUST Apply online at www.eastpointcity.org

This position provides overall direction, planning and management for the 911 Communications Center.

• Provides overall managerial and strategic direction to the 911 Center: establishes policies and procedures. within departmental and/or City constraints.
• Provides guidance on the selection, training, and performance of91 I staff through subordinate supervisory personnel; conducts annual performance evaluations on assigned personnel;
• Makesdecisions/recommendations regarding the recruitment, selection, and hiring of personnel.
• Manages and oversees employee training and certifications programs; monitors and analyzes the center's operating procedures, designs and implements changes as needed;
• Develops and oversees employee work schedules to ensure adequate coverage and control;
• Administers emergency communications operations and activities to ensure timely receipt, dispatch, and handling of emergency communications transactions;
• Receives and investigates complaints and suggestions from citizens, external agencies, and center personnel and recommends and/or takes appropriate action(s) to resolve the problem.
• Develops long and short range plans, goals, and objectives for the Communications Center; evaluates efficiency and effectiveness of operations, procedures, and use of resources; recommends and/or implements improvements as required.
• Manages the CAD system database; Manages the CodeRED system;
• Manages the Whelen Community Alert System;
• Secures and maintains records of emergency calls received and dispatched in accordance with Georgia Records Retention Schedule; testifies in court;
• Assumes primary responsibility for operational procedures, directives, and communications operation implementation by department employees in accordance with national standards;
• Networks with other public agencies in regards to operations, directives, and procedures.
• Makes recommendations regarding the purchase of equipment; oversees and manages the installation, maintenance, and repair of department equipment.
• Presents information to the public on 911 services; conducts presentations before various civic and business organizations;
• Attends schools and seminars to remain informed of changes in legislation and Public Safety Communication trends and developments; attends available training on management theories, fiscal responsibility, leadership, and related skills;
• Performs other related duties as assigned.

Knowledge Required by the Position:

High school diploma or equivalent, supplemented by 5 years of progressively responsible experience administering the operations of an emergency communication center, to include three(3) years of supervisory or leadership experience in a 911 operations center or equivalent and at least seven (7) years' experience in the field, with GCIC Full Terminal Operator certification.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: In person

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