Communications Consultant Job at State of Washington Health Care Authority
State of Washington Health Care Authority Olympia, WA
$50,592 - $68,076 a year
Description
Communications Consultant 3 (CC3/COM)
71058148
About the division:
The
Communications (COM) Division provides strategic leadership and operational support for external and internal communications on agency business and strategic initiatives for HCA.
About the position:
The
Communications Consultant 3 position provides communication consultation and services for the Employees and Retirees Benefits (ERB) Division.
This position is eligible to telework and is typically not required to report on site. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. Frequency of onsite work will vary based on business and operational needs. HCA may choose, but is not required, to support out-of-state telework on a case-by-case basis.
Duties
Some of what you will do:
- Write or revise, coordinate reviews of, and finalize PEBB and SEBB Program communications. This may be print, electronic (such as web or email), or verbal (such as FAQs or talking points) communications.
- Coordinate with support divisions and third-party administrators to schedule and/or coordinate reviews, design, data pulls, posting, and distribution.
- Notify appropriate staff of changes to PEBB and SEBB Program timelines, new material updates, and other ERB news.
- Edits copy for a wide variety of work submitted for printing or posting; reviews copy for correctness, clarity, form of presentation, and suitability for media; confers with departments regarding errors and rewrites, as necessary.
- Provides content, design, and usability recommendations for HCA website to ensure division and member needs are met.
- Establishes and maintains publication and posting schedules and coordinates with production and web staff to ensure conformance with requested specifications.
- Leading development of print, online, and electronic SmartHealth communications for PEBB and SEBB members. Serving as writer reviewer for non-member communications, SmartHealth custom activities, and diabetes prevention program communications.
- Recommending goals, strategies, and tactics to inform and engage PEBB and SEBB members in using SmartHealth tools to support their health and well-being.
- Preparing annual communications plan to drive SmartHealth messaging and outreach, in consultation with subject matter experts and vendors.
- Collaborating with visual communications team on designed materials to ensure they meet agency design and brand standards.
- Leads or participates in work groups; reviews team or project recommendations and provides input. Develops materials and/or messaging to implement team goals. Takes notes and communicates changes to appropriate staff.
- Meets and corresponds with individuals and representatives of other divisions or organizations to provide information about PEBB and SEBB Program activities.
- Assisting with ERB division or HCA projects and ad-hoc assignments as needed and as time allows. Serving as backup for UMP lead writers to assist with ad-hoc vendor material reviews and certificate of coverage design review.
- Provide materials/mailings from the PEBB Program, SEBB Program, health plans, vendors, and other relevant sources to post on the ERB team site and inform internal staff through email updates.
- Provide internal training to ERB staff to ensure they have information on upcoming communications and changes.
Qualifications
Required qualifications:
A bachelor’s degree in English, communications, journalism, public relations, or related field.
AND
- Three (3) years of writing/editing experience; or equivalent education/experience.
Required competencies:
Communications:
- Communicates well both verbally and in writing using correct vocabulary, grammar, and tone. Presents information clearly, concisely, and logically. Focuses on key points.
- Communicates in an open, approachable manner, and treats others fairly and respectfully. Anticipates and recognizes the concerns of others and shows regard for their opinions.
- Shares information and ideas with others in a timely fashion and gives/receives input and feedback effectively.
- Demonstrates good listening skills by allowing others to speak without unnecessarily interrupting them, asks clarifying questions that elicit clearer or more detailed information, and confirms understanding by paraphrasing or summarizing what others have said.
- Uses plain talk to explain complex or technical concepts. Varies content, style, and form to suit the subject, the purpose, and the needs of diverse audiences.
Customer service:
- Seeks to understand other programs in the division and agency, including their services, deliverables, and measures. Emphasizes a team approach to providing great customer service. Customers can include, but are not limited to, other units and project teams in the division and agency, third-party administrators, and vendors, as well as current and prospective PEBB and SEBB members.
- Can describe customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs.
- Provides status reports and progress updates to customers. Seeks customer feedback and ensures needs have been fully met.
- Recognizes adverse customer reactions and develops better alternatives. Handles customer questions and complaints by seeking to resolve confrontations and disagreements constructively.
- Explores options when unable to deliver a requested product or service and pursues solutions to the extent possible to help achieve customer satisfaction.
Dependability:
- Handles high workloads, competing demands, vague assignments, interruptions, and distractions with poise and ease.
- Prioritizes tasks by importance and deadline. Discerns what is crucial from what is just urgent. Adjusts priorities as situations change. Balances quality of work with meeting deadlines.
- Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems.
- Compares observations or finished work to what is expected to find inconsistencies.
- Shows up to work on time and follows instructions, policies, and procedures. Meets productivity standards, deadlines, and work schedules.
Integrity/ethics:
- Respects and maintains confidentiality.
- Avoids situations and actions considered inappropriate or which present a conflict of interest.
- Does not make excuses for errors or problems; acknowledges and corrects mistakes.
- Tells the truth and is honest in all dealings. Keeps promises and commitments made to others.
- Supports agency core values that are represented in decisions and actions.
- Seeks different points of view and leverages diverse perspectives in group processes and decision-making. Checks own views against the views of others.
Quality:
- Performs tasks with care; is thorough. Makes few if any errors. Checks work to ensure accuracy and completeness.
- Sets high goals and works consistently to achieve them. Pushes self and others to reach milestones.
- Suggests and asks for others’ ideas to improve quality, efficiency, and effectiveness.
- Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job.
Teamwork:
- Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistance.
- Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first.
- Ensures joint ownership of goal setting, commitments, and accomplishments. Involves everyone on the team.
- Celebrates workplace success and achievement. Supports the good ideas of others.
Preferred qualifications:
Experience with and knowledge of a health care program preferred.- Knowledge of Governor’s Executive Order on Plain Talk and demonstrated familiarity with Plain Talk efforts in communications at other state agencies; familiarity with survey methodology and measuring customer satisfaction with HCA communications.
How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:
- A cover letter that specifically addresses how you meet the qualifications for this position.
- Current resume
To take advantage of veteran preference, please do the following:
- Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
- Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
Supplemental Information
About HCA:
The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.
HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, and the School Employees Benefits Board (SEBB) Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.
What we have to offer:
The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.
HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, and the School Employees Benefits Board (SEBB) Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.
What we have to offer:
- Meaningful work with friendly co-workers who care about those we serve Voices of HCA
- A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
- A healthy work/life balance, including alternative/flexible schedules and mobile work options.
- A great total compensation and benefit package WA State Government Benefits
- A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
- Tuition reimbursement
- And free parking!
Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Julie Laney at 360.725.5130 or julie.laney@hca.wa.gov.
About HCA:
The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.
HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, and the School Employees Benefits Board (SEBB) Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.
What we have to offer:
- Meaningful work with friendly co-workers who care about those we serve Voices of HCA
- A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
- A healthy work/life balance, including alternative/flexible schedules and mobile work options.
- A great total compensation and benefit package WA State Government Benefits
- A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
- Tuition reimbursement
- And free parking!
Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Julie Laney at 360.725.5130 or julie.laney@hca.wa.gov.
The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.