JOB DESCRIPTION – Common Area Liaison Owner Representative

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Job Summary: *
Under the direction of the Common Area Manager, the Common Area Liaison Owner Representative will play a key role in ensuring a great Seabrook environment and experience for guests and homeowners. They will participate in meetings and planning to develop the best practices for these purposes and be an important team member in the overall Seabrook Common Areas.

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Job Duties & Responsibilities: *

• Perform owner relation responsibilities
• Answer CAM Due billing questions
• Answer Common Area Maintenance and other Common Area questions as they arise
• Practice and improve upon the CAM Due collection process, including delinquent CAM Dues
• Perform routine walks and inspections of Seabrook Common Areas and private lots
• Ensure compliance with CC&R’s; including, but not limited to, sending formal letters and resolution follow up
• Ensure Design Review Board submittals have been received and approvals have been issued for any ongoing remodeling work.
• Perform routine upkeep, maintenance, and administrative oversight of private Homeowner Website
• Meet with homeowners on an as needed bases
• Work with cohesively with other departments, organizations, vendors, and trades within Seabrook
• Perform other duties as assigned
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
• Proactively identify and properly address safety issues. Act as a “champion of safety” for the organization.
• Adhere to schedules and work all shifts as assigned.
• Performs other duties as assigned or as the needs of Seabrook dictate.

Supervision:

• Supervision Received: Performs work independently with autonomy but under the general supervision of the Common Areas Manager. Must be self-motivated with the ability to work without direct supervision whenever required to meet the demand of the company.
• Supervisory Responsibilities: Minimal

Skills & Abilities:

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• Language Skills: Ability to communicate effectively, both orally and in writing in English as the operational language of the company. Spanish or other languages may be accommodated for as staffing needs dictate and as available. Be able to communicate effectively with a varied population, including individuals from diverse ethnic, racial, cultural and economic backgrounds.
• Mathematical Skills: Basic math skills such as adding, subtracting, multiplying, dividing, and geometry to determine supply needs and to perform detailed function of the job.
• Reasoning Abilities: Expected to use a reasonable degree of sound professional judgment in assuring acceptable standards of performance within the areas of his/her responsibilities. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Office/Computer Skills: Ability to function in a PC environment using MS Office programs efficiently with minimal errors as necessary. Exhibit a willingness and ability to learn computer operations on a variety of different systems including all existing system and all future systems necessary to perform duties. Ability to use a personal computer, printer, copy machine, and telephone as necessary.

• Interpersonal Skills: Ability to smoothly and rapidly shift between dissimilar tasks; react quickly and calmly to emergencies; make effective decisions while in stressful situations and circumstances. Must have a proven history and be able to maintain confidentiality.

• Job Specific Knowledge:

• Strong customer service, time management, and prioritization skills. Able to prioritize and act with a sense of urgency.

• Ability to work with little supervision and maintain a high level of performance. Able to work in a progressive, fast-paced environment (work well under pressure).

• Strong analytical skills, with an ability to troubleshoot, problem-solve and effectively and efficiently make decisions.

• Strong leadership skills, including the ability to build, motivate, train and interact with team members to produce measurable results.

• Future-oriented in thinking and operation.

• Optimistic/positive attitude and approach to problem solving.

• Able to be patient and objective in difficult situations with different types of people.

• Excellent interpersonal skills, including an ability to influence others and an ability to relate to individuals at all levels of an organization as well as homeowners and investors.

• Knowledge and understanding of residential and commercial cleaning products, practices, and safety standards.

• Ability to ensure complete and accurate daily documentation

• Excellent customer service and follow through skills

• Ability to be flexible in a constantly evolving environment and demonstrate patience with customers and team members.

• Strong written and verbal communication skills

• Ability to work with others efficiently and effectively.

• Ability to manage a large volume of daily tasks

• Ability to work with diverse technology and systems such as timekeeping software, outlook email, applications, and tools.

• Ability to use basic office equipment including phones, fax machines, scanners, smartphones, printers, and laptops.

• Must be able to pass a motor vehicle and criminal background assessment.

Work a flexible schedule, which may include evenings, weekends, holidays and overtime.

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Additional Requirements: *

• Possess a valid Washington State Driver’s License and proof of liability insurance.
• Must accept confidentiality as a strict condition of employment.
• Successfully pass pre-employment Drug/Alcohol Screen.
• Successfully pass Criminal Background Check.
• Maintain any training and credential requirements as per policy and procedure required for the position now and in the future.
• Must be able to work flexible hours as needed.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

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