Columbus - Workers’ Compensation Information Supervisor Information Supervisor- 20069645

A Little About Us:
With roughly 1,600 employees in 11 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.

For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture:
BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society’s impact on our services and workplace, and learn about how different perspectives can improve leadership skills.

Our Vision:

To transform BWC into an agile organization driven by customer success.

Our Mission:

To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values:

One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.

If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!

BWC is currently operating under a hybrid schedule that can incorporate both teleworking and in-office hours. Employees may be required to report to the office when requested by management &/or for their initial job training.

What You’ll Be Doing:

• Supervises Workers' Compensation Claims Assistants & Clerical Support.
• Provides and assigns training & tasks.
• Monitor workflows to completion within file room, Self-insured, Indexing, & phones &/or counter units.
• Provides direction using phone &/or in-person to ensure public is given consistent & customer-service oriented information.
• Prepares weekly & monthly reports; reviews production reports & ensures completion before submission to Claims Manager.
• Responds to sensitive inquiries; contacts with injured workers, employers, legislators, providers or their representatives, & public.
• Recommends disciplinary action; provides supervision to staff on procedural workflow within File room, Self-Insured, Indexing, phones, &/or counter units.
• Completes employee performance evaluations.

Required Experience and/or Education:

• Completion of undergraduate core program in business administration, communications or related field of study.
• Or 24 mos. trg. or 24 mos. exp. in private insurance organization as claims representative providing work direction to claims staff.
• Or 24 mos. exp. managing lost-time claims &/or medical-only claims serving as primary decision maker to include making initial determination of claim, having overall responsibility & accountability of claim & management of claim to desired outcome.
• Or 24 mos. exp. as supervisor within Ohio Bureau of Workers' Compensation, 12 mos. of which involved telephoned, in-person &/or written contact with providers, claimants, employers, public officials, attorneys &/or general public to provide information & answer inquiries concerning various operations, services &/or policies & procedures of agency.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Necessary Skills and Competencies:

Knowledge of: supervisory principles & techniques*; employee training & development; workers’ compensation laws, policies & procedures*; eligibility criteria & procedures used for processing workers’ compensation claims*; English grammar; oral & written business communication; public relations; addition, subtraction, multiplication, division, fractions, decimals & percentages.

Skill in: personal computer.

Ability to: define problems, collect data, establish facts & draw valid conclusions; read & understand medical reference manuals; write meaningful, accurate & concise reports; gather, collate & classify information about data, people or things; respond to sensitive inquiries from & contacts with injured workers, employers, legislators, providers or their representatives, & public.

(*) Developed after employment

Additional Information:

Salary Information:
Unless required by legislation or union contract, candidates will start at lowest rate of the salary range associated with this position.

Transportation:
Position may require travel; therefore, persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle.

Educational Transcripts:
For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.

Background Check:
Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.

EEO & ADA Statement:
The State of Ohio is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age (40 years or older), genetic information, sexual orientation, or caregiver status in making employment-related decisions about an individual.

The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its services, programs, and employment opportunities following the Americans with Disabilities Act and other applicable laws.

All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted.