Collections Specialist Job at Flagship Credit Acceptance
We are looking for an experienced Collections Specialist who will continue to inform and help us educate our customers to ensure their needs are met with their financing. This is a high-energy and service-focused position dedicated to creating a positive memorable experience that is centered on our customers.
What is a day in the life at Flagship as a Collections Specialist?
- Review and monitor delinquent accounts daily, and maintains losses at or below established guidelines for assigned job duties Receive incoming calls and make outbound collection calls to encourage payments and cure outstanding past-due account balances to avoid further delinquency
- Utilizes all available methods, including online systems and other resources, to perform skip trace work to establish contact with account holders to avoid repossession or locate collateral
- Accurately document all account activities and pertinent information to include, but not limited to, verifications and demographic changes
- Take action on accounts needing additional attention. Seek manager approval as needed
- Assist other related departments as required by business needs
- Ensure compliance with Flagship’s policies, procedures, safety, state, and federal laws, regulations, and standards.
- Other duties as required
About you:
- Preferred: HS Diploma or equivalent, not required
- Bi-Lingual not required, a plus if you are
- Preferred: 1 year in a loan servicing role with direct experience in over the phone interaction
- Excellent written and verbal communication skills
- Personable and outgoing demeanor with a high degree of professionalism
- Active listening skills and an ability to influence others
- Excellent organizational skills and the ability to concurrently manage multiple accounts, tasks, and communication channels
- Ability to embrace a team environment and a culture of continuous improvement
- Proficiency in Microsoft Office Suite
- Working knowledge of Fair Debt Collection Practices Act (FDCPA)
- Must be able to work 40-45 hours per week and a flexible schedule, including up to two Saturdays per month and 1 evening per week; some holidays required
If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.
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