The Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio. Contacting clients for payment of past due invoices, researching and resolving conflicts that result in the client delaying payment. Works accounts as directed by the collections manager and within collections policy. Communicate account issues and compile reports for use by management in making critical client account decisions.

Essential Duties and Responsibilities:

· Monitor and maintain accounts within assigned portfolio.

· Contact clients via verbal and written communication for payment of past due invoices.

· Provide information and/or documentation to both internal and external clients.

· Interact with Collections Manager and Operation Designees to resolve client issues.

· Maintain current and accurate account notes in collections software

· Provide updates on accounts to Collections Manager, Operations and Sales as needed.

· Work daily follow up queue in collections software.

· Notify the Collections Manager of negative payment patterns.

· Facilitate and/or attend conference calls specific to collections activity on client accounts.

· Resolve cash discrepancies on client accounts by research in Oracle of payment application.

· Process credit card payments.

Complete side projects/ task as assigned by Collections Manager

QUALIFICATIONS:

Education:

AS/AA in Accounting or related field-not mandatory

Experience:

Collections experience is encouraged

• General business concepts
• General accounting knowledge
• Computers and accounting software
• Basic mathematical principles
• Collections policies, procedures and best practices
• Strong written and verbal communication skills
• Active listening skills
• Negotiation skills
• Problem solving skills
• Organizational skills
• Strong customer service skills
• Detail oriented

Employ tact and discretion in business-related conversations

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cary, NC 27511: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: One location

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.