SUMMARY
The Cashier/Collections Clerk has excellent customer service skills and is responsible for collecting and processing payments from customers and for collecting the maximum amount of overdue funds from customers.

ESSENTIAL DUTIES

Cashier/ Collections Clerk

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Reconcile
• Greet customers entering establishments.
• Assist customers by providing information and resolving their complaints.
• Answer incoming phone calls.
• Calculate total payments received during a time period and reconcile this with total sales.
• Pay company bills by cash, vouchers, or checks.
• Provide customers with general information or assistance.
• Answer telephones to direct calls or provide information.
• Record sales or transactions data
• Sort, count, and wrap currency and coins.
• Other related duties, as directed by HFA

QUALIFICATIONS

• Education:
• High School Diploma or equivalent
• Experience:
• 1-2 years’ experience in customer service
• Valid Drivers License

Knowledge, Skills, and Abilities

Knowledge

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of accounting software
• Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Skills

• Skills in Service Orientation- Actively looking for ways to help people.
• Skills in Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Skills in speaking with others to convey information effectively
• Skills in time management and the time of others.
• Skills in monitoring/assessing performance of self to make improvements or take corrective action.

Abilities

Ability to communicate information and ideas in speaking so others will understand

• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to read and understand information and ideas presented in writing.
• Ability to concentrate on a task over a period of time without being distracted.

CERTIFICATES, LICENSES, REGISTRATIONS

• Certificate in Bookkeeping
• Customer Service Skills training

HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES

Responsibilities

• Follow standard safe work procedures
• Identify and report hazards and environmental aspects
• Follow reasonable instructions
• Act responsibly for the safety of self and others
• Participate in HSE improvement activities
• Wear designated personal protective equipment
• Ensure tools are in a safe condition before use
• Adhere to site safety rules
• Respond to spills or environmental incidents immediately

Key Activities

• Report all unsafe situations immediately to supervisor/manager
• Take corrective action within own ability and report to supervisor
• Report all injuries, near hits, and plant or equipment damage
• Support fellow employees
• Support HSE communities
• Ask about and keep informed of workplace hazards
• Attend training as requested

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical requirements of this position involve sedentary work, which involves sitting most of the time
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
• The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, and viewing a computer terminal

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In door office, air conditioning, well-lit office space
• This role routinely operates standard office equipment such as computers, phones, photocopiers, and filing cabinets

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory responsibility

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Job Types: Full-time, Temporary

Salary: From $9.25 per hour

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

License/Certification:

• Guam Driver's License (Required)

Work Location: In person

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