Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

MAIN PURPOSE OF ROLE

As a member of the clinical support team, the Clinical Specialist I will be responsible for providing technical clinical expertise and support of the sales process to colleagues, current customers and potential customers. The incumbent will work in a highly matrixed, geographically diverse environment under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort, and expertise with Abbott therapies among physicians, support staff and customers. The incumbent will perform work that involves a high degree of independence and will exercise sound judgment in planning, organizing, and performing work while continually seeking to improve territory efficiency.

MAIN RESPONSIBILITIES

• Provides technical, clinical, and programming assistance primarily in support of Territory Managers
• Assists Territory Managers in after-hours call support and activities
• Integrates into accounts, builds trust, and establishes strong rapport with customers
• Develops and demonstrates proficiency in complex programming and case support
• Works seamlessly with Territory Managers allowing them increased selling time
• Fosters high trust relationships with colleagues including the regional teams and area leadership
• As directed by management, contacts, visits and interests clients and potential clients in the company’s products while addressing any client questions and concerns
• Provides medical professionals with sales support, information, and training on the use of company products and with staff education, in-services and technical troubleshooting
• Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts
• Collects and studies information about new and existing products and monitors competitor sales, prices and products
• Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understating of the complete product line
• Attends trade shows where new products and technologies are showcased; meet other sales representatives and clients to discuss new product developments
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
• Performs other related duties and responsibilities, on occasion, as assigned

QUALIFICATIONS

Education Level

Associate Degree or Technical Certification or an equivalent combination of education and work experience

Experience/Background

• 1 or more years of relevant work experience, preferably in a clinical setting working with patients
• Ability and willingness to travel within assigned area on a regular basis (% of travel varies by area)
• Capable and willing to work an unpredictable schedule that may change on short notice
• Excellent verbal, written and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization
• Prefer bachelor’s degree in biomedical engineering or related field