Clinical Quality Coordinator Job at AxessPointe Community Health Centers, INC
ABOUT AXESSPOINTE
AxessPointe Community Health Centers provides affordable, high-quality health care to families and individuals in Summit and Portage counties. We offer a full range of services including medical, dental, behavioral health and a reduced-rate pharmacy.
WHY WE EXIST AND OUR DIRECTION
Our Mission: To provide a quality, affordable and compassionate health home for – every patient, every time – in all communities.
Our Vision: To be recognized as a leader in the delivery of high quality, integrated family-oriented healthcare and as a model program for community-based primary care.
OUR VALUES AND CORE COMPETENCIES:
Mission First: We believe in always working hard to help each and every patient—to be a place where all are welcomed—to help them and their communities flourish through our efforts together.
Supporting competencies: We live this value through (a) respectful, compassionate service and (b) results orientation.
Operational Excellence: We believe in doing a job well done, always seeking ways to do what we do better, and embracing challenges through an open-minded, informed approach.
Supporting competencies: We live this value through (a) functional knowledge and skill, (b) continual improvement, and (c) decision making and creative problem solving.
Bring Your Best: We believe that we owe it to our patients, to our coworkers, and to ourselves to approach every day as an opportunity to excel together, creating an organization that makes our communities healthier despite the challenges that arise.
Supporting competencies: We live this value through (a) integrity, (b) team mentality, and (c) agility and resilience.
CLINICAL QUALITY COORDINATOR
SUMMARY: Identify, coordinate, and evaluate the collection and management of clinical data, assuring compliance with regulatory agencies and registry guidelines. Responsible for planning, implementation, and evaluation of improvement processes. Oversee and coordinate all agency efforts to monitor and maintain compliance with all regulatory, state, and federal requirements. As a member of the management team, collaborates with agency leadership, staff, medical staff leadership, and the Board of Directors to facilitate and coordinate quality/performance improvement and agency initiatives.
SUPERVISOR: Medical Director
DUTIES AND RESPONSIBILITIES:
Essential duties and responsibilities which must be performed in order to carry out the position purpose summarized above:
(The following description is a general representation of the key duties and responsibilities of this position. Other duties may be assigned, as required.)
- Collect and manage specific clinical quality data.
- Perform quality control of data and transmit files according to organization guidelines.
- Prepare reports and assist in maintaining compliance with accreditation, licensing and regulatory bodies.
- Oversee and develop assessment tool(s) to track and analyze clinical outcome measures, process improvement activities, program performance and patient and staff satisfaction. Report results internally and externally.
- Leads improvement activity(ies) that provide efficient and streamlined workflows in the clinics to improve clinical outcomes. Report results of improvement activity(ies) measure(s) internally and externally.
- Works collaboratively with key stakeholders on risk management issues related to patient safety, health plan grievances, patient complaints and claims as a routine risk mitigation strategy.
- Perform audits on outcomes and process measures. Report audit results, both internally and externally.
- Collaborates with the Medical Director to include quality metrics in provider compensation and incentive programs.
- Serve as a consultant across the organization (other departments, disciplines, and clinical staff), providing data collection and management assistance.
- Assist with the planning, measuring, assessing, and improving of processes and outcomes. Supports independent and partner organizations in their quality efforts, such as NACHC and OACHC.
- Provides support for operational reviews of clinical performance measures including MU, P4P, UDS, etc.
- Lead and serve as a member of the Quality Improvement/Quality Assurance team, providing assistance as needed.
- Receive and respond to monthly UDS and other data reports with proactive programs to improve the metrics as they are in alignment with the strategic goals.
- Attend all monthly care team meetings to present data, encourage participation in programs and receive feedback.
- Review applications for volunteer and temporary positions in Quality.
- Supply supporting data for grant application and progress reports in accordance with their requirements.
- Make presentations to various committees and boards about our programs and progress towards goals.
- Audit charts to assure compliance with new workflows and protocols.
- Lead and/or support the implementation of quality incentive programs.
- Create or secure health promotion and patient education materials; collaborate with local community resources and marketing.
MINIMUM QUALIFICATIONS:
- Bachelors Degree required. MHA, MPH, MBA, or similar Master’s - preferred
- Knowledge of quality improvement methodologies such as PDSA, Lean, Six Sigma, etc.
- Minimum 2 years’ experience in a clinical environment. Experience in an FQHC environment strongly preferred.
- Ability to manage multiple high visibility and complex projects with strict and competing deadlines.
- Demonstrated analytical ability in identifying problems, developing solutions, and implementing effective courses of action.
- Strong verbal and written communication skills, for internal and external customers, and with varied levels of staff, physicians, and Board members.
- Knowledge of HEDIS, P4P, MU, STARS, UDS, healthcare informatics, and electronic health records.
- Knowledge MS Office, including Word, Excel, PowerPoint, and Outlook. Microsoft Access and Visio preferred.
- Excellent organizational and interpersonal skills with exceptional professional work ethic.
- Strong critical thinking and problem-solving skills.
- Current knowledge of state and federal guidelines, regulations, and standards.
- Current statistical knowledge and skill in developing statistical data displays.
- Ability to analyze and resolve complex issues.
- Ability to translate broad strategies into specific objectives and initiatives.
LICENSES OR CERTIFICATIONS REQUIRED:
- None
COMPLIANCE:
This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.
Failure to comply with API's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or API's Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with API's Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
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