About Us:

CooperSurgical is a leader in manufacturing and marketing multiple trusted and innovative brands that assist clinicians in improving the health of women, babies and families worldwide. Through an aggressive growth and diversification strategy, CooperSurgical has evolved its portfolio of over 600 products to include products and services used primarily by obstetricians and gynecologists in surgical and medical procedures wherever they occur: in hospitals, surgical centers, medical offices, and fertility clinics.

Job Description:

As a member of the Client Support team, you work with a primary goal of exceeding our internal and external customers’ expectations, while providing superior service, issue resolution and continuous improvement. In addition to exceptional customer service, Client Support Specialists drive referral leads to increase referral enrollment revenue for the Consumer Sales Team while maintaining and completing daily responsibilities in a collaborative work environment.

Responsibilities to Anticipate:

• Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacy.
• Meet or exceed referral enrollment goals to increase revenue.
• Follow company standard operating procedures, policies and practices.
• Participate in continuing education and training.
• Manage and maintain client data in database.
• Assist clients as necessary with their Client Web Portal (CWP) and Gift Registry accounts.
• Verify and distribute various forms, including client invoices and client-related documentation.
• Create adjustments to individual client accounts upon thorough investigation of root cause.
• Research and process client claims of invoice payment, refunds and other related charges.
• Check and respond appropriately to client emails and voicemail boxes throughout the day.

Qualifications You Must Have:

• Must be able to work between 6:00 am and 5:00 pm PST, Monday – Friday
• High school diploma or general education degree (GED)
• Exceptional customer service/sales and/or billing experience
• Experience handling confidential client documents
• Exceptional interpersonal skills and teamworking abilities
• Strong attention to detail in composing, typing and proofing materials
• Strong organizational and multitasking skills
• Knowledge of Microsoft Office
• Highspeed internet

Qualifications We Value:

• Bachelor’s degree; or minimum two years of sales experience; or equivalent combination of education and experience
• Knowledge of Salesforce or similar CRM

What We Offer:

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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