Client Service Representative Job at VCA Animal Hospitals
We are seeking a Full time, experienced, Client Service Representative to join our busy 7 doctor team. We are in the process of renovating our facility that will feature 10 exam rooms, 2 surgical suites, and new CT imaging services, and a state of the art physical therapy department.
We offer superior employee benefits, HUGE personal pet discount of up to 4 animals, VIP discounts to other local businesses (Verizon, Sketchers, 1800flowers, croc), 401K benefits, Medical/Dental/Vision benefits, just to name a few. At VCA, we also offer 12 complimentary therapy sessions to combat compassion fatigue. These are just a few of the amazing benefits that we offer at VCA Sawmill Animal Hospital.
In this position you will be supporting our Doctors and Technician team by creating a positive atmosphere for our clients and patients. Duties will include:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms or appropriate department.
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.
- You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500 doctors, including 600+ boarded specialists.
- You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.
- At least one year of proven past experience helping customers
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people—as well as awareness and understanding of others’ reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Willingness to work non-traditional hours, including nights, weekends and holidays
- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
BENEFITS:
We offer a very generous associate pet discount of up to 4 personal animals, comprehensive benefits package including medical, dental, vision, paid vacation for full time associates, VIP discounts to local retail stores, uniform allowance and MORE!
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