Why Lytx:
Want to be the primary point of contact for new clients during the onboarding and implementation phase? As the Compliance Client Onboarding Manager II (COM) you'll work closely with clients to understand their business and compliance objectives to ensure Lytx Compliance Services are correctly configured. You'll focus on the technical implementation, which requires working with several cross-functional teams, including Sales, Client Success, Operations, and Technical Support. You'll also perform project management duties and be responsible for the overall success and health of our client's onboarding phase. Enjoy a mixture of project management and client success in this exciting role!
You'll Get To:
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Lead multiple client implementation projects to ensure the timely completion of projects.
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Create high-level project plans that meet client needs and internal achievements. Gather client-specific requirements for each contracted service.
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Track project, metrics, and status reporting for customer implementation projects.
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Be accountable for the health of onboarding. Identify significant risks and define and drive resolution plans.
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Act as the partner concern point for the client during onboarding/implementation phase, which may require working with cross-functional teams to resolve technical or operations issues.
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Effectively communicate Lytx Compliance Services' value proposition to customers. Identify how best to configure our services to meet the client’s compliance and business objectives.
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Drive process improvements to streamline our onboarding process and provide a higher value to our customers.
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Inspire the team with the drive and motivation needed to meet commitments proactively.
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Be the SME on implementation and industry-related topics and present topics internally.
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Stay up to date with product knowledge, sales process, and market dynamics.
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Perform other tasks as assigned.
What You Need:
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Bachelor's degree or equivalent years of experience desired.
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3+ years experience in an Implementation Manager, Project Management, or Customer Success role within a fast-paced service industry or SaaS environment.
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Proven history managing projects for clients, customers, and external partners.
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Diligent with strong organizational skills and the ability to maintain and keep track of multiple information sources.
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Excellent written and verbal communication skills.
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Experience with managed services, trucking, and fleet industry is highly preferred.
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Intermediate Microsoft Excel skills
Innovation Lives Here
You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways.
Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.
Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.
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