Description:

Client First Center employees are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Client First Center employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations.

Skills:

customer service support, customer service, call center experience, database system, Customer support, Customer service oriented, Call center, Support, Online banking

Additional Skills & Qualifications:

Essential Functions/Responsibilities:

• Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.
• Recognize sales opportunities and refer clients to sales associates
• Remain current on products, services, policies and procedures
• Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank
• Resolve customer issues through account research and utilization of support materials and resources
• Perform customer account transaction and maintenance activities accurately
• Strive for first contact resolution of customer inquiries, transactions and problem resolution
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.