Do you work in the automotive repair industry as a technician, service advisor, or parts counter person, and looking for a change of pace while still using your skills and knowledge? Axiom is looking for a full-time Claims Support Specialist to handle auto repair claims and be responsible for evaluating and processing claims. This role will serve as the main point of contact for dealers and customers, by answering and resolving questions regarding claim coverage.

Axiom is a full-service, nationwide F&I (finance and insurance) Administrator, building the transformative roadmap of success for dealers and their customers in an evolving automotive marketplace. We were named one of the fasted growing private companies in St. Louis by the St. Louis Business Journal; ranked No. 72 on Deloitte’s Technology Fast 500 in 2019; annual recipient of Auto Dealer Today’s Dealers’ Choice Award 2018 through 2022; and winner of St. Louis Post Dispatch’s Top Workplaces in St. Louis 2022.

Job Responsibilities:

• Process automobile, RV, and powersports repair claims in accordance with Axiom policies and procedures
• Ensure that all inbound calls are answered and resolved in accordance with expected performance metrics
• Respond to and resolve questions and issues from customers, service advisors and dealers in a timely and professional manner
• Guide customers and repair facilities through the claim process and communicate the information needed to process the claim efficiently
• Document all interactions with customers, service advisors and dealers, inspections, reports, verifications, research, and other claims-related information
• Adjudicate claims efficiently by reviewing and verifying estimates submitted by the repair facility, evaluate contract coverage to determine claims eligibility, order inspections if required, and request any additional information that is needed to process the claim
• Escalate issues to a supervisor, as needed
• Ensure compliance with applicable laws and regulations
• Maintain a comprehensive understanding of Axiom’s products, systems, and applications
• Serve as a back-up to the claim’s payments team
• Other duties as assigned

Qualifications:

• High School Diploma, technical school, or equivalent experience
• 2 years of automotive service or repair experience
• Preferred qualifications of ASE Certification
• Preferred qualifications in understanding of service contracts
• Proficient use of Microsoft and web-based applications
• Familiarity with Alldata and other labor guides
• Ability to think creatively and solve problems
• Detail-oriented and excellent time management skills
• Strong written and verbal communication skills
• Ability to work under pressure and in a fast-paced environment
• Ability to work a hybrid schedule, remote and onsite at headquarters location in O Fallon, Missouri
• Ability to work a variety of shifts Monday through Friday including occasional Saturday

To learn more about Axiom, go to www.axiomadmin.com. To apply for this position, go to www.axiomadmin.com/who-we-are/careers.

Axiom is an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity, or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic. Disclaimer: The above statements are not intended to be a complete statement of job content, but rather to act as a guide to the essential job functions performed by the employee assigned to this classification. Axiom retains the discretion to add or change the duties of the position at any time.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Work Location: Hybrid remote in O'Fallon, MO 63368

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