Medical Support Specialist (MSS)

From our Dallas corporate headquarters to our clinics and worksite
Concentra is a national health care locations, Concentra colleagues remain focused on our driving purpose: company focused on improving to provide superb patient and employer experience by delivering the
America’s health, one patient at a highest quality healthcare in an efficient, affordable, caring manner. We time. Through our affiliated do this by putting all customers (internal and external) first and by clinicians, we provide occupational displaying: medicine, urgent care, primary care, physical therapy, and wellness o A healing focus services. Concentra also serves o A selfless heart employers by providing a broad o A tireless resolve range of onsite health services in worksite medical facilities.

POSITION SUMMARY

Performs routine medical and testing procedures under direct supervision of the treating clinician. Ensures that every patient is treated the Concentra Way: with quality clinical care and by providing an excellent patient experience from welcoming, respectful and skillful colleagues.

THE DETAILS

• Performs ancillary testing and tasks (including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing) as ordered by treating clinicians.
• Performs rapid screening tests (influenza, strep, mono, glucose, etc.)
• Prepares patients for physical examinations, including taking vital signs and performing all required testing.
• Responsible for performing routine medical procedures as ordered by treating clinician.
• Triages and dispositions all patients
• Assists providers during examination and treatment
• Prepares for and assists clinician with surgery set up and injury care.
• Applies bandages, dressings and splints as ordered by the treating clinician.
• Dispenses medications and appliances as ordered by the treating clinician and in accordance with state regulations.
• Performs DOT and Non-DOT drug and alcohol testing.
• Maintains and operates all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures.
• Completes quality assurance activities on equipment and medical devices as well as testing processes used in the center.
• Maintains supplies, cleans rooms and equipment, and stocks exam rooms.
• Notifies supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected.
• Manages patient flow and volume. Keeps patients informed of expected wait times
• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensures accuracy in documentation.
• Cross trained to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, etc.
• Answers telephone as needed
• Attends center staff meetings as required
• Assists in maintaining a neat, clean and orderly appearance throughout the facility
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SERVICE MENTALITY

• Provides excellent customer service to all patients, clients and peers while incorporating Orange

Book values.

• Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs.

ATTTENTION TO DETAIL

• Ensures accuracy when completing and executing tasks such as; drug screens, DOTs, bandaging, dressings and performing quality assurance checks.
• Ensures accurate, concise, timely and complete documentation of results and paperwork.

SENSE OF URGENCY

• Provides an excellent, compassionate and warm patient experience regardless of patient volume.
• Ability to manage time, prioritize and multi-task in a busy environment.

FLEXIBILITY

• Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate.
• Ability to consistently deliver quality care in a busy clinical environment.

INITIATIVE

• Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience.
• Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care.

COMMUNICATION

• Effectively communicates with all patients, clients, supervisors and peers while incorporating

Orange Book values.

• Listens to and understands internal and external client needs in order to act and address.

TEAMWORK

• Committed to personal excellence and understands how daily work contributes to center operation as a whole.
• Holds self and others accountable. Is willing and able to assist others in order to achieve results.

SCOPE MEASURES

• Direct reports: No
• Indirect reports: No
• Budget responsibility: Not applicable

EDUCATION/CREDENTIALS

• High school graduate or GED equivalent
• Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations

JOB-RELATED EXPERIENCE

• Working knowledge of occupational medicine requirements (state specific)
• Previous medical office experience preferred

JOB-RELATED SKILLS/COMPETENCIES

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency,

Initiative and Flexibility

• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated willingness to participate in initial and ongoing training as required.
• Demonstrated effective communication and interaction with employers, patients, providers and other employees.
• Demonstrated ability to maintain working relationship with all levels of employees.
• Demonstrated excellent customer service skills
• Demonstrated computer skills
• Must successfully complete orientation and training as well as demonstrate competency in all required medical tasks.
• Obtain all certifications required of Medical Support Specialists including but not limited to Drug

Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection.

Physical and Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work continually requires full range of body motion including handling and lifting patients, manual and finger dexterity to operate various clinical and office equipment, and eye-hand coordination. Standing and walking for prolonged periods of time. Due to the nature of this position, will involve continuous reaching and overhead reaching. Frequent pushing, pulling, bending, stooping, twisting, kneeling, or squatting is required in the performance of the job. Occasional lifting/moving up to 50 pounds. Specific vision abilities required for this job include vision acuity (normal or corrected) to acceptable levels for common office/clinical work,

the ability to adjust focus and have color translation perception, the ability to discern the differences in color that allow performance of tasks inherent to medical practice and common office work. Hearing within the acceptable range for telephone/in-person contacts. Requires working under pressure during emergency situations or during irregular hours.

Work is performed in a clinical office environment. Involves frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, blood borne pathogens and other conditions common to a medical center environment. Must be able effectively resolve conflicts as they arise. May also do on-site medical care as needed.

The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. In this position, the employee may have imposed pressure on a consistent routine basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care.

Travel: Moderate overnight travel up to 10% by land or air is required of employee in this position.

While travelling the employee may encounter varying weather conditions, road and walking surfaces and will need to adjust to those conditions (i.e., inclement weather, slippery surfaces, wet surfaces, uneven surfaces, humid, cold or hot temperatures, etc.). Also, while travelling the employee will need to adjust to the physical demands that may include: lifting to place luggage in overhead bin(s), standing in line(s), walking, sitting for unknown periods of time, and other physical demands that travelling may impose on a person.

The above statements for physical, mental and working conditions are subject to change based on office, clinical or external/internal factors and environments.

EEO Statement:

Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Occupational Medicine

Schedule:

• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Work Location: One location

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