The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Are you ready to manage in a new era as a Director of our Credentials Support Center, where building a healthier tomorrow is more than a job? Our HealthOne team is committed to partnership, innovation, legacy and improving more lives in more ways. Share your resume today.

Benefits

HealthOne, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are dedicated to improving human life. Each year about five percent of all U.S. hospital services happen at an HCA Healthcare facility. Be an impact as a(an) Director of Credentials Support Center where your passion for leading and creativity are valued? We want your knowledge and expertise!

Job Summary and Qualifications

Responsible for providing direction for and management of the HealthONE Credentials Support Center. Provide direction and leadership in all areas of medical staff services support and system credentials process. Assist medical staff services in development, implementation, and adherence to medical staff organization governing structure and documents, as well as adherence to accrediting body and state/federal regulatory requirements

What qualifications you will need:

• Associate’s or Bachelor’s degree in medical staff services science, business, or related field of study or an equivalent combination of training and experience required
• Minimum of 5 years comprehensive credentialing experience in an acute care hospital or CVO setting
  
• Minimum of 2 years supervisory/management experience

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Financial

• Ensure the sound fiscal operation of the department, including the timely, accurate, and comprehensive development of an annual budget.
• Monitor operating budget and staffing levels.
• Demonstrate responsibility for the containment of costs through appropriate ordering of supplies, recovery of service charges, and conservation of supplies.
• Monitor department expenditures to ensure compliance with budget limits.

Human Resources

• Respond promptly to changes in workload, adjusting assignments as necessary to achieve optimal productivity and efficiency.
• Select, orient, and educate department staff.
• Develop standards of performance, conduct annual performance evaluation, and initiate or make recommendations for HR actions.
• Provide leadership development to all staff for effective problem identification and resolution, and for efficient day-to-day operations.
• Responsible for accurate time keeping in Kronos.

Operations

• Establish and maintain department policies and procedures.
• Communicate technical information in a manner appropriate for the intended audience.
• Research all available options and make appropriate recommendations.
• Coordinate the communication of information between the department, system facilities, and credentialed providers on behalf of the facilities.
• Oversee department operations including providers’ requests for applications, customer support, collection of application processing fees, audits of applications released by the Credentials Processing Center, receipt of certain dynamic credentials (COPIC Insurance, DEAs, etc.), scanning, etc.
• Ensure the delivery of quality services in area of operation.

Compliance

• Ensure that operations conform to local, state, and federal governmental regulations.
• Monitor compliance with the Board Resolutions including Informational Sharing Policy related to credentialing decisions and actions across HealthONE facilities and Board Certification.
• Demonstrate accurate knowledge of relevant laws, policies, regulations, and standards affecting decisions and interpretations.
• Communicate new or modified policies and procedures to appropriate colleagues thoroughly and promptly.
• Observe, implement, and clarify policies, procedures, and regulations to facilitate department operations that are consistent with legal and organizational guidelines.
• Develop systems, processes, and quality monitors.
• Regularly update knowledge of techniques, guidelines, and regulations.
• Maintain an acute awareness and accurate interpretation of the credentialing policies, procedures, rules, and regulations.

Specific Job Functions

• Monitor compliance with Ethics and Compliance policies related to areas of responsibility, specifically CSG.QS.002.
• Act as a Medical Staff Services Liaison for the Continental Division.
• Act as an education resource and consultant to facility MSO colleagues.
• Participate in internal audits and regulatory surveys.
• Oversee maintenance of the Meditech Provider Dictionary.
• Reconcile providers’ reappointment dates across the HealthONE facilities.
• Produce the market credentials grid for the Clinical Patient Safety Quality Committee.
• Support the Presidents’ Council.
• Create and maintain market specialty clinical privileges.
• Oversee Physician Services Aging Provider Assessment process for providers 70 and older.
• Provide support to the Physician Referral Service by reconciling data entry changes from Photobook to Cactus and assisting with data export from Cactus to Photobooks.
• Manage Contract Services Agreements for independent surgical first assistants, surgical assisting agencies and physicians with surgical assistants who wish to have a CSA.
• Provide guidance with the processing of Dependent Healthcare Practitioners through Parallon Workforce Management Solutions.
• Manage Telemedicine agreements with hospitals outside of HealthONE as it pertains to providers’ credentials.
• Maintain ongoing relationship with Colorado Physicians Health Program for providers who are current clients of CPHP.
• Manage National Practitioner Data Bank accounts.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”

KNOWLEDGE, SKILLS & ABILITIES

• Excellent organizational skills; attention to detail.
• Demonstrate knowledge and understanding of organizational policies, procedures, and systems, including confidentiality of privileged information gained as a result of job functions.
• Ability to perform basic mathematical calculations, balance and reconcile figures, compile statistics; punctuate properly, spell correctly and transcribe accurately.
• Analytical and problem solving skills required.
• Proficient in Microsoft Office applications, Internet searches, and relevant data bases.
• Ability to work independently and under pressure to follow through on issues.
• Ability to communicate clearly and concisely, both verbally and in writing.

• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
  

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

As part of HCA Healthcare, we at HealthONE® serve the metro Denver area as the largest healthcare system, with more than 11,000 employees. Our hospitals – The Medical Center of Aurora, North Suburban Medical Center, Presbyterian/St. Luke’s Medical Center, Rocky Mountain Hospital for Children, Rose Medical Center, Sky Ridge Medical Center, Swedish Medical Center and Spalding Rehabilitation Hospital work together to provide a higher level of care. In addition, our system includes eight hospital freestanding emergency departments and numerous ambulatory surgery centers, eight CareNow urgent care centers and occupational medicine clinics, physician practices, medical imaging centers and AirLife Denver, which provides critical care air and ground transportation serving Colorado and surrounding states.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If this is the kind of dynamic growth opportunity that compels you, apply for the Director of Credentials Support Center role. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.