Requirements: Area of Responsibilities

• Communication: Communicates concisely with the Emergency Department Care Team to develop an appropriate plan for the emergency room patient. The ED Care Coordinator will provide information regarding admission screening, benefits, available community resources, and information regarding the appropriate level of care to optimize the patient's level of functioning. The Coordinator will communicate effectively to the patient family available information and facilitate as needed to ensure the patient is treated at the appropriate level of care. The coordinator will effectively communicate with external customers that may include Tanner Medical Group physicians and staff, community physicians, nursing facilities, DME vendors, LTAC companies, hospice companies, and other acute care facilities, etc.
• Job Knowledge: Provides care coordination of given population of patients using knowledge regarding care transitions, disease process, nursing process, utilization management, and best practice standards. Also, shows understanding related to patient benefits, patient assistance programs, community resources as related to continuum of care. Development of transitional plan using assessment, planning, implementation, coordination, monitoring, and evaluation. Aggregates and analyzes data related to care transitions.
• Judgement and decision making: The coordinator will be actively involved in the emergency room patient's care to facilitate care at the appropriate level. High utilization patients will be assessed and a plan will be initiated to facilitate care at the appropriate level in the continuum using community resources. The coordinator will function as a liaison between the emergency department, primary care offices, and community resources. The coordinator will demonstrate good judgement when dealing with complex family dynamics and difficult patient situations. The coordinator will demonstrate insight and judgement regarding decisions that impact reimbursement and compliance.
• Leadership Skills: Takes an active role in the department demonstrating good citizenship and customer service. Actively participates in special projects when requested. Takes responsibility for personal professional development. Demonstrates responsible behavior when dealing with private health information and sensitive patient family issues, showing professionalism. Acts as a hospital liaison to outside agencies, families, and members of the community.
• Professional Qualities: Complies with corporate facility professional requirements, personal standards, and policies at all times. Demonstrates Tanner values including customer service, lifetime learning, teamwork, integrity, quality focus, respect, and caring. Maintains professional competence through participation in continuing education and other learning experience.

Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Education
Associate Degree or 2 years of college coursework

Experience
Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Licenses & Certifications

• GEORGIA REGISTERED NURSE LICENSE OR MULTISTATE NURSING LICENSE

Supervision

• None.

Qualifications

• A minimum of three (3) years job related clinical experience.
• Ability to function within a synergistic team concept.
• Current Georgia RN license. BSN/MSN preferred.
• Demonstrated ability to analyze and organize information and data.
• Demonstrated ability to organize, prioritize, and make appropriate decisions following organizational and departmental policies and procedures with minimal supervision.
• Demonstrated initiative, critical thinking, and problem solving skills.
• Demonstrated interpersonal skills. Excellent verbal and written communication skills.
• Demonstrated professionalism, integrity, and ethical behavior.
• Knowledge of utilization review guidelines, case management principles, and regulatory and accreditation standards.
• Preferred qualifications includes a minimum of three years case management and or emergency room experience.

Definitions

• To ensure that each patient is treated at the appropriate level of care and that transition to the next level is appropriate and complete. The position will work under the director of the department to coordinate a multidisciplinary approach to organize and coordinate effective, efficient quality care. The position will work within the multidisciplinary team to develop a transitional plan that is appropriate for the patient as related to benefits, resources, and medical condition. The coordinator actively uses assessment, planning, implementation, coordination, monitoring, and evaluation. The position strives for improvements in the quality and cost-efficiency of medical care and the client's quality of life.

Contact With Others
Requires frequent but limited contacts with many others to do job, or extensive contacts with a limited number of categories of people to apply procedures or treatment. Requires discretion and tact to interpret departmental procedures.

Effect Of Error
Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient’s welfare or the organization’s interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization’s position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.

Supervisory Responsibility
Exercises no supervision, work direction, or instruction of other employees or students

Mental Demands
Work involves a variety of complex problems to be solved under general organization policies. Ingenuity and judgment are required to review facts, plan work, estimate costs, and deal with factors not easily evaluated, interpret results, draw conclusions, and take or recommend action. Solutions to problems often require coordination with other departments.

Physical Effort
Minor physical effort - Job requires person to stand and/or walk frequently. Lifts, carries, or uses lightweight (1 to 25 lbs.) materials or equipment less than half of the day. Works in reaching or strained position intermittently. Office or laboratory work requires close visual effort less than half of day. Office or Laboratory work with concentration on a monotonous, repetitious procedure or skill most of day, where speed and accuracy are essential.

Working Conditions
Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.

Physical Aspects

Continually (at least once per day)

• Visual
• Walking

Frequently (at least 3 times a week)

• Typing
• Hearing
• Speaking
• Standing

Occasionally (at least once a month)

• Bending
• Reaching – above shoulder
• Reaching – below shoulder
• Running - In response To an emergency
• Handling – seizing, holding, grasping
• Carrying
• Kneeling
• Squatting
• N95 Respirator usage (PPE)