Call Center Supervisor

Join an exciting and growing company to inspire, build, and champion! Seabrook is looking for a call center supervisor to lead and collaborate with their team and management to achieve amazing results, a happy atmosphere, and daily micro-wins.

Seabrook is Washington’s Beach Town and vacation destination for everyone.

Supervising

• Champion sales goals and inspire results
• Active engagement in call center outcomes
  • Taking Calls / Making Outbound Calls
• Be the decision maker for agent questions
• Provide constructive criticism and positive reinforcement as needed
• Attend/conduct weekly call reviews and audits
• Plan rental emails
• Audit shorter calls daily
• Audit “other” inquiries daily
• Ensure accurate call results – via call-expectations report
• Review auto-completes
• Review non-booking report
• Run manager reports while Manager is out of office
• Provide backup support for Call Center
• Support Management teams as needed
• Add comp stays as requested
• Learn/know, Seabrook’s Travel Net Solutions, booking engine
• Assist with daily Call Center reports

Train new/existing employees

• Keep onboarding Standard Operating Procedures up to date
• Create daily Sales and Customer Service Highlights
• Balance folios
• Manage auction/donated activities
• Manage deposits due
• Manage outstanding balances
• Manage Daily Audit report with reservation team

Additional Details:

• Employment Outline
  

• • Company sponsored health insurance
  • 401k/Pre-tax program
  • Paid vacation, personal days, holidays
  • Long term opportunity for growth & management

Company Core Values:

Seabrook offers a benefits package that includes Medical, Dental, Vision, 401K, Bonus potential, Paid Time Off, and Education Assistance Programs. (Not all benefits apply to all positions or employment statuses)

Seabrook is an Equal Employment Opportunity Employer. Pre-employment background check and drug/alcohol screens are a condition of employment.

Job Type: Full-time, Exempt

**Please note that while we would like to respond to every resume submission, we will only contact those candidates who will be invited to continue the application process. Phone calls will not be accepted.

Pay - $20.00 -DOE

Hours - Full Time/40

Commission- updated monthly - based off of call center goals (which average $400+/month)