Are you ready for your DREAM VACATION? Join the ResortCom Family to make that DREAM come true!

At the Employer of Choice, a complimentary week at one of our managed resorts for you and your family is THE STANDARD!

Employees know ResortCom is a great place to work, because we care about our employees, work hard for our success, and value diversity and culture.

We strive to be better than our competitors, and to distinguish ourselves through our performance. Whether you’re providing the ultimate guest experience for one of our spectacular resorts or building your career within one of our many corporate disciplines, a career with ResortCom is like no other!

We are currently looking Loan Servicing Agent to join our Resortcom family!

Our Maintenance Fee Agents work Monday-Friday from 9:30am-6:0pm in a competitive, fun, and exciting environment in our Las Vegas call center!

Your day will consist of making a minimum of 150 outbound calls and collecting 7 payments a day. Inbound/Outbound call scenarios range from assisting members in taking their Maintenance Fee Payments, assisting members with payment plans, adding cards on autopay, and setting up payment arrangements. Work in a company that cares about your growth and has an amazing Employee Benefits Package including Medical, Vision, and Dental Insurance. Paid holidays, 401k after 1 of year being employed with our company, and 1 FREE WEEK VACATION in one of our beautiful resorts in Mexico!

This position pays $15.50 hr. plus a monthly bonus of $300.00. Agent reports to the Loan Servicing Department Supervisor and is responsible for collections on all delinquent maintenance fee accounts.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Handle inbound and outbound calls on delinquent Maintenance fee accounts.
• Review and provide feedback on accounts to management.
• Process member payments by phone.
• Set up payment arrangements and offer amnesty assistance.
• Correspond with customers through email.
• All other duties and projects as assigned by management.
• Works entire assigned shifts, demonstrates work schedule flexibility, and is punctual.
• All other duties and projects assigned by management.

Other Duties

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Your Career with the Employer of Choice Awaits!

Our Mission

Servicing members and clients in pursuit of exceptional EXPERIENCES.

Our Core Values

We pride ourselves on living the RCLIFE! We are RESOURCEFUL and COMMUNICATE! We LEAD with INTERGRITY while having FUN and love to EMPOWER our team members to be their very best every day!

We are looking for team members that embrace our #RCLIFE culture. Keep reading to learn about our unique spin on corporate culture, our many standard and industry specific benefits, and a chance to take that DREAM VACATION we talked about earlier.

Employer of Choice Benefits

We don’t just say we are the Employer of Choice; we back it up with our benefits that are second to none! See the PERKS that makes us different!

Health is Wealth- We pay 85% for our employees Medical, Dental and Vision Benefits, while also paying for 50% for dependents! We ensure all team members with employer paid Life Insurance while also providing FREE onsite flu shots. We also offer pet insurance to protect your furry family members!

Vacation- We provide a Complimentary Vacation week at one of our managed resorts with various discounted rates on food and excursions! In addition, you will have opportunities to travel as part of our unique travel perks.

PERKS- Paid hour every Thursday for company-wide teambuilding events.

Concierge Services- Daily and weekly vendors come to the office to provide services that make your life easier!

Required Education and Experience

• High school diploma (or GED or High School Equivalence Certificate)
• Ability to effectively prioritize and multi-task in high volume workloads situations
• Ability to work under pressure
• Proficient in MS Office applications (Word, Excel, and Outlook)
• Multitask with different systems
• Proficient math skills
• Strong verbal and written communication skills
• Must be organized and Detail Oriented

Preferred Education and Experience

• Bachelor's degree or equivalent experience

This position has three different levels: Call Center Loan Servicing Agent

I, II, III, and Senior. The position level is primarily determined by the following categories:

• 
  Years of experience and expertise
• Position authority

This list is not intended to be all-inclusive but is describing the major criteria in determining one’s level of the position.