CALL CENTER REPRESENTATIVE

Position Type: Full-time/No weekends/No Holidays

Location: Lebanon, PA or Willow Street, PA

Orthopedic Associates of Lancaster (OAL) is one of the most respected orthopedic practices in the area, providing trusted care for generations throughout Central Pennsylvania. Our Locations consist of Lancaster, Willow Street, Manheim, and Lebanon, PA. OAL is a progressive practice that prides itself on quality service and patient care.

JOB DESCRIPTION

Summary/Objective: We are currently seeking a Call Center Representative who is a friendly, team-orientated, and self-motivated individual who is able to function in a fast-paced office environment while providing exceptional service to our patients.

Duties and Responsibilities:

• Answer phone calls and respond to caller inquiries regarding appointments or general information
• Schedule appointments in accordance with the timing needs of callers and Provider availability
• Route calls to relevant department or personnel
• Making follow up phone calls to patients and facilities
• Obtain, enter and verify insurance and patient demographic information
• Performs other related duties as assigned

Required Qualifications

• High School Diploma or equivalent
• Proficiency with windows based computer programs

Preferred Qualifications

The ideal candidate will have the following:

• Adheres to company policies and procedures
• Demonstrates a strong commitment to the mission and values of the organization
• Excellent customer skills and a team oriented approach to work
• Positive attitude
• Good communication skills
• Ability to be flexible to patient needs

OAL and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. OAL and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

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For accommodation requests, please contact Human Resources at HR@fixbones.com.