Call Center Representative Job at Hive Movement
About Hive:
At Hive Movement the idea is simple; grow our client’s new customer baseline, create retentive customers through individualized attention, and add to the overall brand awareness of the client through professional teams. We're a full-service brand marketing and design agency. Our industry-leading creativity delivers success.
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Job Type: Full-time
Salary: $17.50- $30.00 per hour
Responsibilities:
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company's new products, services and policies
Required Experience:
- High school degree
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
From: Event Sense Group
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.