Call Center Representative Job at Genpact LLC
Job Description:
- Receive and respond to inbound customer calls/chats; capture and verify required information
- Comprehend customer requests, for products or services.
- Provide information to the customer and place appropriate notes in the system indicating exactly what Customer Service Associate action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes.
- Ensure accurate security procedures are followed on all e-commerce customer interactions.
- Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
- Act as a product knowledge specialist.
- Provide excellent customer service and provide answers to customer questions within set standards.
- Responsible for ensuring adherence to all operations and compliance procedures.
Qualifications
Minimum qualifications
- Experience in providing outstanding customer service in a customer contact center.
- Outstanding communication and interpersonal skills.
- PC keyboarding and internet experience needed.
- Dedicated worker, with the ability to work well both independently and within the context of a larger collaborative unit.
- Must have a flexible schedule (including weekend shift work).
Preferred qualifications
- Experience in banking and/or credit card processes.
- Experience in live-chat roles and/or inbound/outbound calling
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Waco, TX: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Contact Center: 3 years (Required)
- Customer service: 3 years (Required)
- Inbound call: 3 years (Required)
- Outbound Call: 3 years (Required)
- Banking: 3 years (Required)
- Debits & credits: 3 years (Required)
Work Location: One location
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