We are health care innovators, problem solvers, and bridge builders for better health. DOCS Health delivers comprehensive direct and on-location comprehensive health services across many sectors. Improving health outcomes for schools, the military, government agencies, correctional facilities and corporations around the world is our mission. We provide solutions that remove barriers, add value, and provide access to high-quality care.

We are seeking a Call Center Representative to join our team here in our corporate office in Pipersville, PA.

We are looking for a customer service oriented Call Center Representative who has excellent communication skills, organizational skills, and enjoys interacting and assisting callers.

• Take calls and provide accurate, satisfactory answers to queries and concerns
• De-escalate situations involving dissatisfied callers, offering assistance and support
• Transfer or direct calls to the correct departments during business hours
• For after hours calls take down necessary call information and forward necessary information to the proper department
• Guide callers through troubleshooting, navigating the company sites or portals

• Monday through Friday
• 12:00 p.m. through 9:00 p.m.

• Strong communication, both written and verbal
• Great active listening skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• Customer service oriented

If you are made a conditional offer of employment, you will be required to undergo background check (including criminal record check) and drug screening. We use E-Verify in our hiring process.

DOCS Health is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. DOCS Health will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.