Job Title: Customer Service Rep
Location: North Charleston, SC 29405-Hybrid
Duration: 2-3 + Months (possible extension)
- Hybrid Schedule (usually in office 2 days per week; Tuesday & Wednesday)
- Monday-Friday 8am-9pm Saturday-Sunday 8am-6pm
Job Summary:
Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional, and courteous manner to all customer inquiries.
This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
Skills:
- Minimum 1 year experience taking in bound/out bound customer calls.
- 1-year prior claims and or customer service experience preferred.
- Prior experience in the healthcare or managed care industry preferred.
- Minimum 45 wpm typing skill preferred.
- Excellent judgement and decision-making skills in dealing with customer complaints and sensitive requests required.
- Ability to use PC applications in a MS Windows based.
- High School Diploma or GED required.
Job Types: Full-time, Contract
Pay: $14.00 - $19.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- North Charleston, SC 29405: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- 1. Are you fully vaccinated ?
2. Are you comfortable with the position being on contract for 2-3 months and the work schedule (Monday-Friday 8am-9pm Saturday-Sunday 8am-6pm)?
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 2 years (Preferred)
- Healthcare: 1 year (Preferred)
Work Location: In person
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