Call Center Representative Job at Carrier Enterprise
- Daily Interaction with our customers in a friendly, courteous, efficient and professional manner.
- Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order.
- Communicating with customers through various channels included but not limited to phone, email and chat.
- Researching, navigating and independently or collaboratively working with the right resource to locate answers in order to resolve customer complaints
- Maintain knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites and internal resources
- Ability to process orders, forms, applications and recommend product accessories.
- Document record of customer interactions, transactions, comments and complaints using provided digital tools.
- Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.
- High School Diploma or equivalent required.
- 2+ years of call center or high call volume experience required.
- Experience preferably in a Customer Service and sales environment.
- Must maintain a positive attitude and have strong customer service soft skills.
- Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook) and have ability to use digital applications
- Must possess the ability to problem solve and multi-task
- Must be bilingual
All full-time employees are eligible for the following benefits:
- Medical, Dental, and Vision insurance
- Paid Time Off (PTO) and Paid Holidays
- 401(k) plan with company match
- Employee Stock Purchase Program
- Health Savings Account
- Employee Assistance Programs
- Wellness Rewards
- Tuition Reimbursement
- Discounted Gym Membership
- Company-paid Life Insurance and Short-Term Disability Insurance
- and much more!
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