Description:The American Foreign Service Protective Association (AFSPA) is a thriving, inclusive, and diverse organization headquartered in Washington DC. AFSPA is a premier provider of creative, innovative health benefits, insurance programs, and professional services and an expert resource for the entire Federal workforce.
We are seeking a team of dedicated Call Center Customer Service Representatives to share the vibrancy and positive energy of AFSPA. Help us leverage our strengths while meeting AFSPA’s mission by providing unparalleled service to those we serve.

• Full-time position reporting to the Supervisor, Health Telephone Operations.
• Salary range is $42,000 - $47,000, Depending on qualifications
• 35-hour workweek
• Hours are M-F 9:30 AM to 5:30 PM
• Location is New Carrollton, MD
• $500 Signing Bonus after completion of 90 days
• Referral Program
• Benefits include Medical, Dental, Vision, 401K, and more
• Significant paid time off plus company paid holidays
• Staff Incentives and Rewards
• Opportunities for Career Progression
• Be a part of a wonderful team within the AFSPA family
• Work to support AFSPA’s mission in providing unparalleled service that you can be proud of

Are you a self-starter who’s a quick learner, dependable, and able to take on new responsibilities?
Do you have an upbeat customer service attitude and customer orientation that will allow you to build sustainable relationships and trust with customer accounts through open and interactive communication?
Do you have the ability to adapt and respond to different types of customers while maintaining a professional attitude and taking the extra mile to engage customers?
If you are that person and meet the requirements below, we look forward to hearing from you.
Please apply directly to the AFSPA Career Site at:
https://recruiting.paylocity.com/recruiting/jobs/Details/1330184/American-Foreign-Service-Protective-Association/Call-Center-Customer-Service-Representative-Health-Insurance
*** A Cover Letter and Resume are required for consideration. Resume submissions without a cover letter included will be automatically disqualified from consideration. ***
AFSPA is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, sexual orientation, national origin, age, veteran status, disability, or any other protected class.
All new hires will be required to comply with Association policy pertaining to COVID-19 Vaccination (must be fully vaccinated) or be subjected to weekly COVID-19 PCR testing. Failure to adhere to policy guidelines will result in disciplinary action up to and including termination.
Requirements:Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The HBO II position is an inbound call center, and it entails a 90-day training that includes tests throughout the training period. You are required to have a minimum of 85% or above passing score on all tests to continue in the training program and with employment at AFSPA.
Education/Experience:
High School Diploma or equivalent and a minimum of 3 years of customer service experience; Attention to detail
and problem-solving skills.
Work Location:
The following are work locations that AFSPA utilizes: New Carrollton, Maryland Satellite Office; Washington, DC. Headquarters and hybrid remote. Work location will be assigned and/or changed based upon business needs and at Management’s sole discretion.

Job Type: Full-time

Pay: $42,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Washington, DC 20036

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.