Call Center Agent. Job at Boothe Heating, Air, Plumbing and Drains
Boothe Heating, Air, Plumbing and Drains Hollywood, MD 20636
Overview:
What's In It For Me?
Boothe's is currently seeking a Call Center Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.
What's In It For Me?
- Competitive Salary $15-$17 hourly/base plus performance bonuses (Pay varies based off experience).
- Robust PTO Plan; 7 paid holidays off, including your birthday
- 50% company paid health care, dental, and vision insurance for you and your family
- 401K Retirement Plan with company match
- Life Insurance, Short-Term and Long-Term Disability
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
What Will I Do?
- Learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager
- Handle outbound calls to existing customers
- Book appointments at a high conversion rate
- Accept in a timely manner inbound calls from our clients
- Escalate customer concerns as needed
- Achieve and exceed productivity goals while maintaining high quality
Do I have What it Takes?
- 1 year Call Center experience preferred
- Exceptional phone and interpersonal skills
- Exceptional written and verbal communication skills
- Ability to talk and type accurately to effectively summarize and relay information received
- Enter accurate and detailed records of client interactions and actions taken
- Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
- Ability to work shifts that include evenings and weekends
- Some sales experience preferred
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