BZ Call Center Sales & Service Job at Wildlife Conservation Society

Wildlife Conservation Society Bronx Zoo, NY

Job Description

Job Family: Call Center Sales & Service
Location: Bronx Zoo
Job Type: Temporary/Seasonal
Department: Various
Status: Non-Exempt
Pay Rate: $17.00/hour
Schedule: Must be able to work 2-5 days per week including weekends and holidays. Schedule varies and subject to change through the spring and summer.

Earn your stripes in customer service! From ticket sales and group trip planning, to membership services and customer relations – a great guest experience is only a phone call away. These jobs primarily work in an indoor office setting, and require exceptional communication skills. You’ll gain valuable experience, and get a jump on lifelong career skills.

Group Sales Associate

Essential duties may include:
  • Processing advance bookings and ticket sales for all parks
  • Ensure that customers are aware of the full range of products available at the individual parks, including special offers
  • Supporting the sales strategy by assisting with outbound calls and telemarketing
  • Answer incoming Group Sales telephone lines & email correspondence.
  • Process payments and ensure that ticket orders are accurately fulfilled.
  • Provide administrative and operational support to ensure the department runs smoothly.
Qualification Requirements

Additional information, positions may require:
  • High School Diploma or GED Equivalent.
  • Excellent interpersonal, written, and verbal communication skills, including a clear, friendly phone voice
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Must possess a professional and positive attitude, and be able to quickly develop a rapport with customers over the phone.
  • Proficient in Microsoft Office Programs, Word and Excel a must, PowerPoint a plus. Knowledge of Gateway Ticketing System and/or Salesforce is a plus.
  • Ability to work independently as well as within a team
  • Must be flexible & available to work weekends, holidays & extended hour
Full vaccination for COVID-19 is a condition of employment for all open WCS positions in the United States. If you believe you are entitled to an accommodation, please contact Human Resources at HR@wcs.org

Salary Range

$17/hour


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