General Summary of Job Duties:

Responsible for supporting all software products throughout the Enterprise, including troubleshooting, user management, and customization. Executes work associated with project plans created by IT Management for upgrading or enhancing systems.

Principle Responsibilities and Duties:

• Maintains software support procedures of property computer systems and information technology.
• Determines business needs where a technology solution is possible
• Develops relationships with vendors
• Works with departments to understand their IT requirements
• Project management
• Communicates with business owners on the status of software troubleshooting and customization.
• Provides an expert functional IT resource to end users on various Hospitality and Business systems.
• Providing a communication liaison function between software vendors and the business.
• Coordinates the development and implementation of training programs to assist in ongoing operations.
• Maintains information security procedures, policies, and processes that are set forth.
• Responsible for IT Internal Control compliance
• Ensures proper SOP and usage
• Attend property-wide meetings to keep in touch with other department's computing needs
• Briefs the IT Management on the status of information/business systems-related issues.
• Ensures computing systems are operating in compliance with the Gaming Control Board regulations.
• Resolves staff conflicts.
• Ensures that security integrity for all computing systems is maintained and documented.
• Maintain a high quality of guest service according to Silverton STYLE.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.
• Ability to communicate with staff on an advanced support software technical level.

• Ability to communicate with co-workers and senior management on a non-technical level.
• Ability to analyze the needs for other department tasks and match a cost-effective computing resource to that task and resolve business software issues.
• Able to grasp the methods of other operator jurisdictions.
• Competent in oral and written communications.
• Ability to learn computing systems from both a technical and user point-of-view.

Skills, Education & Other Requirements:

• College degree in computer science or related field or at least 1+ years of experience in a Software support capacity
• Casino Business Applications Experience preferred
• Technical background knowledge in all aspects of the network, business software support, and desktop computing.
• Knowledge of project management and being familiar with project management programs.
• Familiar with casino, hotel, and food and beverage operations preferred
• Must possess excellent written and verbal communication skills.

Required Work Cards:

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Gaming card registration
• TAM card
• DMV printout

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Windows Server
• Intel-Based Computers/Servers
• Active Directory
• Cisco Operation Systems
• Windows 7 & 10 Operating Systems
• Software management tools
• iSeries preferred
• POS Systems
• PMS Systems
• Phone Systems
• Microsoft Project
• Microsoft Office Suite
• Project Software