Join Hiab's journey - Together, we keep everyday life moving to build a better tomorrow

Purpose (key contribution to the company)

• Support FSL & FSM (Salesforce) users in the area of responsibility.

• Provide Release Note information and training of system changes to Users

• Provide planned and on-demand training to FSL users on new or changed functionality to the extent it affects their usage of the system.

• Create, plan and execute training programs and materials for new and existing employees, both remotely and face to face

• Align business requirements with the business management and interpret the effect of business strategy implementation and changes.

• Identify business process improvements and changes and collect and specify change requirements to the application that will better support these processes.

• Attend to development projects or additional bigger support tasks as assigned

• Communicates and train end users to update knowledge base as needed

• Excellent interpersonal skills and the ability to work well with all levels of internal management and staff

• Prepare and edit correspondence, reports, training material and presentations.

• Create written responses to routine inquiries and meeting agendas

• Efficiently clarify and resolve product or service issues presented by end users

• Attend meetings (including occasional early morning meetings) to document activities of committees and write progress reports.

• Travel required

• Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions.

• Perform all other duties as required by the Supervisor within the physical constraints of the job.

Key accountabilities:

Support & Trainer

• Provide training and support to the Hiab USA Team and colleagues within Business Support. Help build a more knowledgeable field base.

• Collaborate with Global Project Managers and Developer on system/process improvements

Data Quality

• Responsible for the accuracy and cleanliness of master data as it relates to core operating systems and processes

• Be engaged in digitalization & digitization initiatives

Delivery

• Facilitate and lead technical improvements in conjunction with sales, service and production management teams

• Analyze and initiate process improvement projects, implement change with effective training and communication

Productivity

• Impact overall productivity and efficiency of the organization.

People

• Bring to life each day our HIAB values and demonstrate these behaviors in his / her leadership style.

• Have a positive impact on people and their engagement

What you’ll need to succeed:

Education:

• Bachelor’s degree desired but not required

Experience/Skills:

• 3-5 years of experience related to the job requirements

• Training experience

• Quality writing skills

• Customer service mind-set

• Analytical, detail oriented with a focus on solving problems

• A thorough knowledge of the business processes and operations in area of responsibility

• Expertise of the corresponding SAP solution functionality in own business knowledge area

• Experienced in Salesforce

• Understanding of change management practices within own organization

• Strong communicator

• Ability and authority to bring together different stakeholders and funnel ‘local’ business requirements in global solution framework

• Transactional reporting execution within SAP system preferred

• Data maintenance within SAP Master Data Governance (MDG) tools preferred

• Working in a matrix environment utilizing relationship-building to achieve results

• Data gathering, cleansing, and analytics

Competencies:

• Strong Salesforce FSM/FSL background

• Proficient with Excel/Google Sheets

• Exceptional presentation and reporting skills

• Analytical and detail oriented

Desired behavior:

• Analytical

• Investigative

• Detail oriented

• Organized

• Observant

• Responsive

• Positive outlook/team builder

• Collaborative influencer/leader

You will be part of:

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry.

Comprehensive benefit package including health, vision, dental, voluntary life/disability insurance upon first date of employment.

• As low as $0 premium!

• 401k program with company match

• Personal time off and company-paid holidays

• You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business

• Opportunities for career growth and competitive salary commensurate with experience

• Company mentoring program

• Tuition reimbursement for job-related continued education.

Interested to join?

Please submit your resume/CV today for consideration!

Job Type: Full-time

Pay: From $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Perrysburg, OH 43551: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Training: 1 year (Preferred)
• System improvements: 1 year (Preferred)
• Data analytics: 1 year (Preferred)
• SAP: 1 year (Preferred)
• Google sheets: 1 year (Preferred)
• Salesforce processes: 1 year (Required)

Work Location: One location

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