Company Description

About Toll: Global Forwarding

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 16,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletized cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

Job Description

PURPOSE

The Branch Manager has responsibility to drive profitable financial performance for their branch. The major role is one of business leadership, for both the operational and sales departments. The purpose of this role is to ensure profitable growth (volume and gross profit), increase operational margins, operational excellence, productivity, customer satisfaction, employee development and leadership as well as customer retention.

PRIMARY DUTIES & RESPONSIBILITIES

• Responsible for operational, financial, facilities and developmental requirements of the branch.
• Responsibility over budget and business performance of their branch
• Actively drives sales growth for the branch
• Sets priorities of the branch to optimise the outcomes of KPIs
• Sets and manages branch’s operational process, operational efficiency and administration
• Develops people capability and performance
• Ensures annual budgets for the branch in collaboration with Finance and hold accountable for delivering through P&L and branch management
• Creates and develops logistics management activities to ensure excellent customer service and value adding to existing customers.
• Continually enhances the working processes to enable best practice with lowest resource/financial impact
• Makes sure front line to manage the selling and other engagement process with customers in order to maximize the profitability
• Partners with Toll network to increase gross profit and volume in the branch
• Ensures all accounts receivables and payable following company guidelines and related issues being resolved
• Actively drives new products/business to ensure correct processes in place
• Maintains service credibility within the branch
• Evaluates staff performance through the Toll PAR process
• Interviews new staff members and recommend candidates for hire, if needed
• Disciplinary responsibility over Import/Export department
• Decides and enforces corrective measures to ensure operational excellence
• Actively supports the company’s goals and strategies, and providing recommendations upwards
• Ensures compliance with company safety and health standards
• Accountable for leadership in driving One Toll and The Toll Way

Qualifications

Education and Experience

• Bachelor’s Degree
• Minimum of seven (7) years’ experience in logistics/freight forwarding industry and at least two (2) years’ management level experience.
• Thorough understanding of Import/Export compliance, regulations and procedures
• Thorough understanding of Ocean Export contracts

Additional information

Be Connected

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in the United States and be prepared to undertake pre-employment checks including a criminal history.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Experience:

• Freight Forwarding: 7 years (Required)
• Management: 2 years (Required)
• Sales: 3 years (Preferred)

Work Location: One location

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