POSITION DESCRIPTION

POSTION: BOTTLE SERVICE SERVER

FLSA DESIGNATION: NON-EXEMPT

POSITION REPORTS TO: CLUB MANAGER

SALARY RANGE: $15.00 per hour plus Tips if applicable

POSITION PURPOSE:

The Bottle/Cocktail Waitress responsibilities include speaking with customers, taking drink/bottle orders, making recommendations, processing payments, and ensuring that customers’ needs are met. You should be a skilled multi-tasker with a passion for customer satisfaction and knowledge of wines, beer, spirits, and cocktails.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Interacting with customers by taking their orders, making recommendations, providing them with accurate bills, serving them drinks, processing payments, and supplying them with whatever they need in a timely manner.
• Handling multiple tables and tasks in an efficient manner.
• Cleaning and clearing tables.
• Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc.
• Learning about beverages, such as wine, beer, spirits and cocktails.
• Taking inventory of supplies and ingredients.
• Checking identification to ensure customers are of proper age to purchase alcoholic beverages.
• Standing, walking and carrying heavy trays of drinks.

OTHER:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the organization. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities. Employees who violate rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• To maintain a good and effective industrial relations climate with Cipriani management, and show a willingness to support any necessary change development of the services’ provided.
• To protect restaurant and diners by adhering to sanitation, safety, and alcohol beverage control policies.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Knowledge of the city, particularly tourist attractions.
• The ability to communicate clear directions to nearby local attractions, facilities, and services.
• Ability to learn and perform all essential job functions accurately and safely.
• Ability to perform duties within extreme temperature ranges.
• Ability to walk, stand, and continuously perform essential functions for an extended period of time.
• The ability to perform tasks requiring bending, stooping, kneeling, and walking.
• Auditory and visual abilities to observe and detect signs of emergency situations.
• High school diploma or general education degree (GED) required.
• Proficient cashier and clerical skills.
• High volume experience.
• Comfortable with cash handling.
• Compliance with all local, state, and federal liquor laws.
• Willingness to work at peak hours, which may include evenings, holidays, and weekends.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Most work tasks are performed indoors. Temperature is moderate and controlled by facility environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.

• Must be able to exert well-paced ability to reach other departments of the restaurant on a timely basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to exert well-paced ability in limited space and to reach other locations of the property on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

QUALIFICATION STANDARDS:

Education: High school or equivalent education preferred.

Experience Required: No prior experience necessary.

Licenses or Certificates: Ability to obtain and/or maintain any government required licenses, certificates or permits.

Grooming: All employees must maintain a neat, clean and well-groomed appearance per Company standards.

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