WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! WE LOVE OUR WORK.:
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer STARTING SALARY: $10.50 per hour plus tips
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
- Deliver internal and external guest service in accordance with company service standards
- Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy
- Promoting casino events and programs
- Resolving service problems according to procedures
- Providing fast, friendly, professional beverage service to casino guests and beverage servers in accordance with company standards
- Preparing and pouring drink orders with proper portions and ingredients according to recipe, communicating with servers, and presenting drinks to guests or servers as required
- Slicing and pitting fruit as required
- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures
- Operating a cash register/POS System, ringing proper amount into the register, and giving the guest or server the correct change; accounting for all cash, charge, and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.
- Handles to-go orders
- Maintaining a clean and stocked workstation in accordance with established health and safety guidelines
- Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual
- Other duties as assigned
- Must be 21 years of age
- High school completion or equivalent required
- At least 2 to 3 years of high-volume experience required
- Food Handlers & Bassett Certification required
- Ability to read, write, comprehend, and speak English
- Ability to perform basic mathematical operations, including addition, subtraction, multiplication and division
- Ability to describe and upsell/suggestive sell specials, menu items, document and comprehend drink and food orders and communicate effectively to the kitchen and servers.
- Ability to engage guests in college and professional sports, sports wagering and the “Barstool Brand” (social media, apps, podcasts, etc.)
- Ability to maintain a safe and clean working environment
- Ability to understand and perform duties in accordance with:
- Hollywood Casino Aurora Core Values
- Departmental, property and company policies and standards
- Internal Controls
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
- This position requires working in a fast-paced environment that is subject to varying levels of noise and crowds
- Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 50 pounds., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
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