Mercury is building a whole stack of financial tools for startups. We work hard to create dashboards with thought and simplicity. You can check out our demo dashboard at www.demo.mercury.com.

Underneath all our products is a massive web of partners that users don’t see, that require significant product and process investment. That’s where the Partner Ops team comes in. Partner Ops will work to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy.

You’ll work to keep our network of partners running like a well oiled machine. This will include a mix of operations, product thinking, and relationship building. Internally, you’ll work across many of our products with teams like Treasury, Cards, and Payments. You’ll be the connection between our product teams and external partners, advocating for the most efficient process possible and removing roadblocks so our designers and engineers can build with the freedom to dream big. You’ll deliver magic to our customers by making sure even the smallest details operate efficiently, so they never have to wonder if their card or wire is going to make it on time.

You will:

• Run the manual processes that keep Mercury running smoothly - like check reviews and wire processing.
• You’ll help build the knowledge base for how our partnerships work.
• Onboard and train Mercury employees to any external tools or dashboards they need to work with partners.
• Select and manually onboard clients to various Beta products as needed.
• Work with engineering and product to squash bugs and improve the product.
• Get exposure to a ton of teams at Mercury - working with everyone from Compliance to Sales.
• Help our support team solve problems for our customers.

You should:

• Have a BA/BS or something you feel is equivalent.
• Have strong organizational skills.
• Consistently exercise empathy.
• Have a strong product sense.
• Communicate ideas clearly across teams.
• Be comfortable learning about companies with complex, technical products.
• Enjoy thinking about how to automate as much of your job as possible.
• Stay calm and collected while working on ten things at once.
• Feel confident talking with partners.
• Exercise creativity while working within difficult constraints.