Banking Customer Service Representative Job at Habib American Bank
RESPONSIBILITIES:
- Account opening and closing.
- Responds to inquires or refers inquiries to the appropriate department or person; exhibits the necessary follow through with customers and/or staff involved.
- Provides effective customer service and assists in resolving problems within given authority.
- Performs routine duties related to any of the following operational functions:
- Ach Returns and Notification of Changes
- Activity of Controlled Accounts
- Handling Adjustments, balancing cash advances, chargebacks and collections.
- Bank Account reconciliation (Cashier’s checks, Expense Checks, Interest checks, etc.)
- IOLTA Accounts
- Collections (Incoming and Outgoing
- Regulation D Activity Monitoring
- Legal Process Handling
- Stop Payment Reports
- Assists or performs related duties; places holds and stop payments; knowledge of the Federal Reserve Bank posting and entries; balances general ledger account(s) and processes related entries
- May gather data and process various reports.
- Maintains files, copies and faxes documents and orders.
Hourly Rate: $22 - $25.00 - depending on experience.
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