The primary responsibility of a Bakers Helper is to ensure customer satisfaction by assisting the Baker with
consistently preparing, baking, frying and producing eye-appealing and quality products for the display case
and for special orders. A Bakers Helper also increases customer loyalty by assisting all customers with
courteous, pleasant, patient service and treatment.

CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with World Class Service with a local touch.
GREET all customers (be friendly, smile and make face-to-face eye contact).
HELP all customers (listen and pay attention; be courteous; be knowledgeable about product
location, services offered and store hours; offer alternatives if a product is out of stock; take the
customer to the product, etc.).
Personalize the customers shopping experience (make small talk, offer meal suggestions, explain
current store promotions, etc.).
THANK all customers (show appreciation and offer a parting comment).
WORKING CONDITIONS
Continuously perform most duties in an air conditioned building where it may be dusty and noisy,
and with a high volume of customers and co-workers; work in a prep room to where it may be very
hot due to heat from the stove, ovens and fryer.
Frequently work around dust from powdered sugar and flour when doing baking duties; work in wet
and extremely cold conditions when storing and retrieving product and customer orders from the
walk-in chill or freezer, and when washing dishes and equipment.
Occasionally go outdoors where it may be hot and humid, to receive freight, discard trash, and bale
boxes.
WORK HOURS
Generally be available for work 7 days a week and holidays between 4:00 am and 6:00 pm,
depending on the store and departments hours of operation.
EQUIPMENT USE
Continuously need to use a gas oven, electric fryer, mixer, donut glazer and proofer to prepare
Bakery items for special orders and display showcase.
Frequently need to use a single burner electric stove, balance scale, pastry scissors, donut cutter,
knives, spatulas, measuring cups and spoons, microwave, and pastry filler machine to produce cakes,
breads and other Bakery products; stock wagon to receive and store freight; telephone to assist
customers and co-workers with requests.
Occasionally need to use a case cutter to open boxes of supplies and ingredients; tongs to assist
Counter Clerks with packing pastries; bread slicer, pricing gun, and stretch wrapper to prepare items
for display showcase and customers orders; spatula, cake turntable, pastry bag, decorating tips and
various cake decorations to decorate cakes; TELXON unit to order supplies; broom, dust pan and
cleaning solutions to clean floors and decorating station.

SAFETY EQUIPMENT
Continuously wear a back support belt when doing all duties.
MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
MENTAL Continuously need to concentrate, pay attention to detail, and be alert, to produce quality
products and customer service; be able to work efficiently, even with frequent interruptions.
Frequently need to memorize recipes, oven temperatures, baking times, and weekly specials.
Occasionally need to use basic math skills to measure ingredients, calculate quantities and prices, and
to provide accurate quotes to customers; be creative with coming up be able to remain calm,
courteous and professional when handling various customer situations and complaints.
PHYSICAL Continuously need to stand, handle and use corrected vision when performing all job
duties; be able to multi-task and adapt to working at a faster pace when production is behind
schedule and customer needs are high. Frequently need to walk, bend, crouch and reach to store and
retrieve supplies and ingredients, and to fill and retrieve products from the display showcases; lift
and carry up to 100 lbs. to use and transport mixing bowls, baking ingredients, baking pans and
baking products. Occasionally need to push and pull up to 400 lbs. to receive and store freight.
COMMUNICATION Frequently need to listen, talk to, and understand supervisors, co-workers, and
customers when doing all job duties; read and write to take customer orders and leave messages for
co-workers; talk on the telephone to answer incoming calls, take customer orders, order supplies,
and use PA system. Occasionally need to read instructions on cleaning labels to assure the safety of
customers and co-workers; read messages from co-workers.

QUALIFICATION REQUIREMENTS
Skills and Knowledge: Must have basic math skills, be able to multi task to accomplish work on time,
be able to communicate effectively both orally and in writing, and be able to work under minimal or
no supervision.
Education and Experience: None.
Age Restrictions:
Must be at least 16 years of age to work in a walk-in freezer or chill box, and use a case cutter
and knife.
Must be at least 18 years of age to clean, maintain, or operate a stove, oven, bread slicer,
and any other power driven equipment.

CHARACTER TRAITS AND PERSONAL WORK VALUES
Personal Traits To promote good working relationships with co-workers and customers.
o Have a friendly, cheerful, pleasant demeanor, characterized by a strong desire to please customers and co-workers and serve them well.
o Maintain a positive attitude toward work, co-workers, supervisors and customers.
o Be service oriented toward customers and fellow co-workers.
o Be a good listener, patient and understanding of customers and co-workers.
o Be honest and trustworthy. Use good judgment.
o Be neat and clean, in appearance and work habits.
Work Habits To promote a productive work environment.
o Greet, Help and Thank all customers.
o Handle customers complaints and concerns with tact.
o Maintain a good attendance record.
o Be punctual and committed to work when scheduled.
o Be focused on task and detail-oriented.
o Show initiative. Always keep busy. Be a self-starter.
o Be efficient and productive, while producing quality work.
o Be flexible, versatile, organized, methodical and conscientious.
o Be able to work under pressure and meet deadlines.
o Be able to follow work procedures and policies (e.g. safety and security practices).
o Create and maintain clean, safe and pleasant work environment for everyone.
o Be a team player and work well with others.