AVP, 988 Network Operations Job at Vibrant Emotional Health
Position Title
:
Associate Vice President (AVP), 988 Network Operations
Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high-quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Administered by Vibrant and funded by the Substance Abuse and Mental Health Administration, the National Suicide Prevention Lifeline (Lifeline) provides free and confidential emotional support and crisis counseling to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States. The Lifeline comprises a national network of more than 180 local crisis centers, uniting local resources with national best practices. In July 2022, 988 will become the new 3-digit number for the Lifeline. As an easy-to-remember, universal number for people to contact when they experience a suicidal or mental health crisis, 988 will improve access nationwide to the Lifeline’s vital crisis services.
Position Overview:
The AVP, 988 Network Operations supports the VP, 988 Network Services, and Chief Lifeline and 988 Officer in the overall direction, management, and administration of all aspects of Lifeline/988’s operations, including its programs, services, and operating performance in support of strategic objectives. They will provide specific oversight of workforce, operations, and specialized services toward achieving optimally efficient connection of all persons in crisis to the appropriate counselors at network centers.
Job Duties and Responsibilities:
- Exhibits organizational leadership across Lifeline-wide operations in lockstep with the VP, 988 Network Services (50%)
- Leads teams responsible for all components of seamless end-to-end network operations, including center-level operations, workforce management, recruitment and retention, and other critical services
- Identifies and implements operational enablers to optimize network performance in support of Lifeline/988’s strategic direction
- Drives visibility into day-to-day operations across the 988 network, managing centers to key performance indicators and using data to drive decision-making
- Drives functional agility of critical end to end processes, towards assuring rapid access to care and seamless data collection and reporting, implementing automation where possible
- Works closely with the VP, 988 Network Services to align all departments around strategic objectives, ensuring efforts are delivered consistently in an efficient and effective way
- Monitors execution and progress of department performance as it relates to grant expectations and strategic priorities
- Conducts general management and executes effective business planning for Lifeline/988 (40%)
- Prepares reports for the VP, 988 Network Services, surfacing Lifeline/988 issues, identifying opportunities for improvement, and recommending initiatives and amendments to policies and programs when applicable
- Develops, with the VP, 988 Network Services, the business plan to support strategic priorities and sustained future growth
- Contributes to the development and maintenance of an appropriate management structure at Lifeline
- Works with Vibrant departments (Corporate Excellence, IT, Legal) to establishes internal procedures to manage risk and compliance, assessing the impact of external decisions and forces, and taking action to manage risk exposure
- Other activities (10%)
- Engages in professional development activities (e.g., leadership and DEIB trainings)
- Dedicates time to mentoring employees throughout Vibrant (may be outside Lifeline/988)
Qualifications:
- Skilled at building and maintaining relationships across different teams at multiple senior levels
- Demonstrated ability to lead, manage and develop a high-performance culture
- Proven ability to develop and execute Lifeline-wide initiatives
- Knowledge of regulatory and legal requirements affecting operational decisions
- Builds and mentors a strong, motivated, collegial, and diverse team of directors, fostering collaboration to achieve collective success
- Excellent problem-solving and conceptual thinking skills (e.g., problem structuring)
- Ability to focus on clear goals and achieving targets
- Entrepreneurial spirit with a bias for action and implementation
- 5+ years of experience in a leadership strategy or operations role at a helpline or (preferably) crisis hotline
- Master's degree in Healthcare, Public Health, Policy, or Social Sciences (e.g., MPH, MPA, MSW or other health-related fields) or MBA preferred
- Interest in mental health/suicide prevention strongly preferred
Salary: $140K - $150K
Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc.
Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.