ATM/Debit Card Operations Support - Hybrid/Remote (IL) Job at First American Bank
Job Description:
This hourly (non-exempt) position is exposed to all areas of ATM/EFT/Debit card backroom support operations in the ATM/Teller Control department. This includes processing debit card disputes, chargeback processing, teller cash balancing, CTR reporting and reconciliation. There is no direct contact with bank customers however the position requires extensive contact with internal customers, third party outside entities, and regulatory agencies. Excellent opportunity to learn through cross-training.
Flexible work from home options available in Illinois.
Duties & Responsibilities:
Debit Card Disputes:
Research and process customer Debit Card dispute and fraud claims with a goal of minimizing losses to the bank while servicing the customer.
Investigate and resolve disputes, determining chargeback rights.
Track open REG E claims received from cardholders for Debit Cards disputes and maintain files.
Comply with REG E, MasterCard rules, Network rules, and internal policies and procedures.
Ensure all appropriate regulatory correspondence is sent to cardholders within the required timelines.
CTR Reporting:
Review large currency transactions >$10,000 for filing accuracy.
Responsible for preparing, finalizing, and submitting CTR’s to FinCEN. Must adhere to strict regulatory policies and procedures.
Ensure CTR’s are filed in accordance with the BSA regulations.
Balancing and Reconciliation:
Balance teller cash accounts for each branch and teller. This includes researching and clearing discrepancies and teller differences.
Reconcile ATM terminal totals against network totals for >60 terminals and reconcile issuer transactions to the network settlement. Identify discrepancies, resolve differences, process adjustments. Ensure accurate postings.
Research and clear open entries on DDA and General Ledger accounts in a timely manner.
Provide support and direction to branches as needed.
Compile and prepare statistical error reports.
Assist management with projects as assigned:
Work directly with outside contacts as well as internal departments to research problems and obtain information.
Possess the ability to trouble-shoot, take initiative to solve problems, and follow through on issues.
Qualifications:
Bachelor’s degree and/or banking courses preferred.
Minimum of 1 year experience in banking or bank-related field required.
Previous experience in Debit/Credit card operations and balancing/account reconciliation preferred.
Must be detail-oriented and have a good figure aptitude with a high level of accuracy.
Analytical skills required, with a strong attention to detail, and the ability to work independently on researching and resolving problems.
Must possess the ability to trouble-shoot, take initiative to solve problems, and follow through on issues with the ability to multi-task.
Strong verbal and written communication skills required to effectively work with internal and external relationships.
Proficiency with Microsoft O365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
Typical scheduled hours are Monday through Friday between the hours of 8:00 a.m. to 6:00 p.m. Additional hours may be required depending upon business need.
First American Bank is a family owned, full-service bank with over 50 locations in Illinois, Florida, and Wisconsin. Our mission is simple: to offer competitive banking products with the personal attention and service customers deserve. First American Bank can offer employees a level of visibility and stability that is difficult to find in many larger corporations. We are looking for people who want a career - not just a job!
This hourly (non-exempt) position is exposed to all areas of ATM/EFT/Debit card backroom support operations in the ATM/Teller Control department. This includes processing debit card disputes, chargeback processing, teller cash balancing, CTR reporting and reconciliation. There is no direct contact with bank customers however the position requires extensive contact with internal customers, third party outside entities, and regulatory agencies. Excellent opportunity to learn through cross-training.
Flexible work from home options available in Illinois.
Duties & Responsibilities:
Debit Card Disputes:
Research and process customer Debit Card dispute and fraud claims with a goal of minimizing losses to the bank while servicing the customer.
Investigate and resolve disputes, determining chargeback rights.
Track open REG E claims received from cardholders for Debit Cards disputes and maintain files.
Comply with REG E, MasterCard rules, Network rules, and internal policies and procedures.
Ensure all appropriate regulatory correspondence is sent to cardholders within the required timelines.
CTR Reporting:
Review large currency transactions >$10,000 for filing accuracy.
Responsible for preparing, finalizing, and submitting CTR’s to FinCEN. Must adhere to strict regulatory policies and procedures.
Ensure CTR’s are filed in accordance with the BSA regulations.
Balancing and Reconciliation:
Balance teller cash accounts for each branch and teller. This includes researching and clearing discrepancies and teller differences.
Reconcile ATM terminal totals against network totals for >60 terminals and reconcile issuer transactions to the network settlement. Identify discrepancies, resolve differences, process adjustments. Ensure accurate postings.
Research and clear open entries on DDA and General Ledger accounts in a timely manner.
Provide support and direction to branches as needed.
Compile and prepare statistical error reports.
Assist management with projects as assigned:
Work directly with outside contacts as well as internal departments to research problems and obtain information.
Possess the ability to trouble-shoot, take initiative to solve problems, and follow through on issues.
Qualifications:
Bachelor’s degree and/or banking courses preferred.
Minimum of 1 year experience in banking or bank-related field required.
Previous experience in Debit/Credit card operations and balancing/account reconciliation preferred.
Must be detail-oriented and have a good figure aptitude with a high level of accuracy.
Analytical skills required, with a strong attention to detail, and the ability to work independently on researching and resolving problems.
Must possess the ability to trouble-shoot, take initiative to solve problems, and follow through on issues with the ability to multi-task.
Strong verbal and written communication skills required to effectively work with internal and external relationships.
Proficiency with Microsoft O365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
Typical scheduled hours are Monday through Friday between the hours of 8:00 a.m. to 6:00 p.m. Additional hours may be required depending upon business need.
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