Asst Mgr, Patient Accounts Job at Orlando Health
Position Summary:
Maintains established policies and procedures, objectives, quality assurance, files, reports and control.
Responsibilities:
Schedules work periods and timeframes for employees. Assigns, prioritizes and distributes work to be completed.
Holds staff accountable for attendance and productivity standards. Interviews prospective applicants for open positions.
Responsible for the orientation and training of new employees.
Responsible for conducting performance evaluations to include coaching, counseling and guidance to staff.
Maintains required records, files, reports and statistics.
Ensures that the department operates within established budget limits and justifies any variances to Manager.
Addresses all patient/visitors/staff complaints and ensures that appropriate action is taken to resolve the problem.
Communicates and coordinates with other hospital departments to ensure effective patient flow.
Ability to communicate cooperatively and constructively with physicians, nurses, guests and other members of the healthcare team.
Ability to maintain excellent professional behavior with a large volume of patient accounts from various social economic backgrounds.
Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Establishes and maintains an environment of positive motivation through individual and group interactions with staff.
Facilitates and supports the departmental goal setting process for staff.
Utilizes problem-solving techniques to create a proactive environment.
Responsible for maintaining professional growth and development through education programs, lectures, research, etc. .
Performs other duties as required.
Qualifications:
Holds staff accountable for attendance and productivity standards. Interviews prospective applicants for open positions.
Responsible for the orientation and training of new employees.
Responsible for conducting performance evaluations to include coaching, counseling and guidance to staff.
Maintains required records, files, reports and statistics.
Ensures that the department operates within established budget limits and justifies any variances to Manager.
Addresses all patient/visitors/staff complaints and ensures that appropriate action is taken to resolve the problem.
Communicates and coordinates with other hospital departments to ensure effective patient flow.
Ability to communicate cooperatively and constructively with physicians, nurses, guests and other members of the healthcare team.
Ability to maintain excellent professional behavior with a large volume of patient accounts from various social economic backgrounds.
Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Establishes and maintains an environment of positive motivation through individual and group interactions with staff.
Facilitates and supports the departmental goal setting process for staff.
Utilizes problem-solving techniques to create a proactive environment.
Responsible for maintaining professional growth and development through education programs, lectures, research, etc. .
Performs other duties as required.
Education/Training
Associate’s degree in Healthcare Administration, Communication, Business, Finance or related field or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services. Must complete Orlando Health Patient Financial Services Professional Development program within one (1) year fromdate of hire
Experience
Three (3) years prior supervisory experience or 3 years in a lead role or 3 years in a preceptor role.
Associate’s degree in Healthcare Administration, Communication, Business, Finance or related field or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services. Must complete Orlando Health Patient Financial Services Professional Development program within one (1) year fromdate of hire
Experience
Three (3) years prior supervisory experience or 3 years in a lead role or 3 years in a preceptor role.
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