Job Summary and Mission

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission using cutting-edge technology delivered to our customers, partners, stores, roasters, and global communities.

This position contributes to Starbucks success by assuming a solid understanding of business problems or opportunities, the relevant business and technology metrics, and creating well-formed epics or user stories for engineering teams, to help them design, build, release, and monitor technical solutions efficiently.

To be successful, technical product managers should be comfortable working in a collaborative environment along with a passion for creating simple and engaging experiences

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:

Product Definition & Value

• Capture business needs, with an understanding of market demands and technical trends.
• Assist with product planning through day to day collaboration and decision making with a cross-functional team including engineers and business partners.
• Capture non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity.
• Create dashboard/reporting requirements and KPIs to measure product performance
• Identify opportunities to improve feature performance and overall product health.
• Measure feature success post deployment and feed insights back to the team and business partners.

Communication and Collaboration

• Interact with business stakeholders to understand business problems.
• Present options clearly and persuasively to support business stakeholder decisions
• Work with engineering teams to understand, prioritize and document technical and non-functional features.

Product Planning & Delivery

• Practice iterative, agile development.
• Document technical tradeoffs as well as dependencies and constraints.
• Facilitate user review/acceptance testing.
• Help eliminate blocking issues during development.
• Work with cross-functional teams on feature sizing and delivery planning.
• Communicate product delivery milestones and progress.